Mar 11 2012, 02:54 PM
QUOTE(voon25 @ Nov 30 2008, 03:34 PM)
I bought Swiss Garden membership about 4 years ago. At first, me and my wife was invited for the 'sweet' talk and offered free voucher to Swiss Hotel in Lumut, since we are keen on travelling and financial quite ok, we bought... pay instalment.
After 1 month, I made booking in Bangkok about 2-3 months before my vacation. I was so dissapointed... all the hotels ( about 5-6 of them) are fully booked. So, I changed to Bali.... same all fully booked, then to Chiang Mai...... fully booked. At that time, it is obviously off peak season somemore.
I was so angry and went to see the supervisor in the office. I told him the problem i encounter, he told few things which is obviously deviate from the 'sweet' talk by the marketing department.
- I have to made my reservation at least 6 months before ( I was told after I become the member, I got the privilage to made reservation and most of the time its ok even if 2-3 weeks before )
- the affiliate hotels and resorts are contract basis, what you see today, you may not see next month !! ( I was not informed that !! )
- in every affiliates hotels, there are only a handful rooms reserve for club member ( I was told I got the privilege )
- the most shocking --> the supervisor admit there are a lot of loop holes and problems arise between the marketing and management department, and they can't solve my problem.
Immediately that day that moment ---> i told i am out of the club. I wrote and mail to the GM and even phone them up... I can't get my refund.
I will never ever trust whatever vacation club anymore. FU*K THEM !!
I am a member of Swiss Garden too, lately they forfeited my 12 days entitlement as not used up within the specified period. I argued that it was due to non availability of rooms.They insisted to forfeit my entitlements despite the conversation between the manager was recorded and the manager repeatedly mentioned in the meeting the entitlements shall be reinstated.After 1 month, I made booking in Bangkok about 2-3 months before my vacation. I was so dissapointed... all the hotels ( about 5-6 of them) are fully booked. So, I changed to Bali.... same all fully booked, then to Chiang Mai...... fully booked. At that time, it is obviously off peak season somemore.
I was so angry and went to see the supervisor in the office. I told him the problem i encounter, he told few things which is obviously deviate from the 'sweet' talk by the marketing department.
- I have to made my reservation at least 6 months before ( I was told after I become the member, I got the privilage to made reservation and most of the time its ok even if 2-3 weeks before )
- the affiliate hotels and resorts are contract basis, what you see today, you may not see next month !! ( I was not informed that !! )
- in every affiliates hotels, there are only a handful rooms reserve for club member ( I was told I got the privilege )
- the most shocking --> the supervisor admit there are a lot of loop holes and problems arise between the marketing and management department, and they can't solve my problem.
Immediately that day that moment ---> i told i am out of the club. I wrote and mail to the GM and even phone them up... I can't get my refund.
I will never ever trust whatever vacation club anymore. FU*K THEM !!
Latgely brought up the issue to National Consumer Complaints Centre and looks like have to proceed to Consumer Tribunal Court to get the issue settled.
Since so many get caught and misrepresented to join these VCs, any possibility to form a committee which include members of all other vacation clubs and bring up the issue to the government?
Added on March 11, 2012, 3:32 pm
QUOTE(dplaya @ Mar 4 2008, 11:53 AM)
Any members here is a members of this club?
Dealing with this CLUB is giving me headaches.
Mind share your views on this BVC?
IMPORTANT NOTE :
BVC Members
Join this
GROUP so that we could fight for our rights together! - Malay Ver.
GROUP so that we could fight for our rights together! - English Ver.
HI dplaya, I came to this link justnow and just realized I am not alone. Have u sold ur membership? Visited BVC member group in Google and it is still active. Dealing with this CLUB is giving me headaches.
Mind share your views on this BVC?
IMPORTANT NOTE :
BVC Members
Join this
GROUP so that we could fight for our rights together! - Malay Ver.
GROUP so that we could fight for our rights together! - English Ver.
I suggest to put up in FACEBOOK and allow all members from different vacation clubs to share their bad experience and bring the issue to the attention of the Government to safeguard the interest of the consumers.
Any suggestions from BVC members?
This post has been edited by easyperson: Mar 11 2012, 03:32 PM
Quote
0.0208sec
1.83
7 queries
GZIP Disabled