yup, had bad experience with AA too. i jus booked a MAS ticket, 100 more expensive than AA but i think i can get a better service, punctuality, food and most importantly, comfortable seats. my gf had the same case as urs too...they asked her to go in asap and when she went in, she got 1 hr before the flight, they inform her that the flight delayed.

i had this bad experience 2 yrs ago, and same case as u, there is no cs email. i think if they had tat, they have to hire someone jus to check the complaints cos 70% complaints and at the same time, their ticket is not tat cheap either unless u book few months before.

mas served boxed food but u don take the flight to eat, right? to me, mas did a good job la......at least more professionally rather than the malaysian attitude AA. so, sometimes u jus have to spend more