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 AIRASIA, Services, Complains, & Q&A

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iena_jr
post Apr 12 2010, 06:33 PM

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can i bring a bagpack and a sling camera bag [crumpler 6 million dollar home] to the cabin? help me sleep.gif
iena_jr
post Apr 13 2010, 09:38 PM

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QUOTE(teckhooi @ Apr 13 2010, 04:25 PM)
got another question

if put a checked bag 15KG

so, i only can put one bag?

Can i two bag, but not > 15KG

please advice.
*
same question here sweat.gif hmm.gif
iena_jr
post Apr 15 2010, 08:34 PM

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thanks.. smile.gif
iena_jr
post May 16 2010, 11:20 PM

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guys, usually free ticket we need to pay for the tax only?

tax still rm9 or increase?

sleep.gif
iena_jr
post May 18 2010, 09:38 AM

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still can't book anything yet..

haih..
iena_jr
post May 18 2010, 11:47 AM

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got free tix to langkawi but the time is so :@)

aiyya
iena_jr
post May 18 2010, 12:03 PM

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QUOTE(leongtat @ May 18 2010, 11:57 AM)
I just book 9 ticket... plus with convenience fees+skybus+return flight = rm38 per person...
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aww..wats the date?
iena_jr
post May 18 2010, 10:09 PM

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i made my booking and payment just now.

suddenly this came out;


Dear customer,
We have received your payment request before.
If you have successfully made payment at MAYBANK, please contact AirAsia to check your order status for the following order details:
Order Number: Y9SWLI
Transaction ID: Y9SWLI10051821585
Thank you for your continued support.

i opened my profile and check the manage my booking box, this came out;

You will need to complete your payment via selected bank to confirm this booking.
This reservation will remain on hold until Tuesday, 18 May 2010 at 23:58.

haiyyoo...

how ya? made my payment using maybank debit card.
iena_jr
post May 18 2010, 10:22 PM

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QUOTE(idunnolol @ May 18 2010, 10:17 PM)
What's the purpose of calling the bank? The payment already went through. Its just that AA automatic payment system didnt update the payment status.

This is what they told me via live help

Please be advised direct debit payment will normally take 2 hours up to 48 hours to confirm due to server lagness. If you've validated the payment had been made, therefore all you have to do is just wait for the booking to be confirmed. If your account has been deducted, please send a copy of your bank statement to us either by fax to +603 2160 9518 with attention the booking number. You can also email to us the bank statement in JPEG or PDF format to malaysia-support@airasia.com
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2 hours up to 48 hours.. sweat.gif whistling.gif
iena_jr
post May 18 2010, 10:32 PM

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QUOTE(tientien @ May 18 2010, 10:26 PM)
still without confirmation from AA, my booking detail even deleted from my AA account. Read somewhere news that many ppl encounter such problem as well by using direct debit. bank side said if AA confirm never receive my payment, they will lodge complaint to AA. So now i will wait 1 more day...
*
so, what should we do?

call the bank?

email AA with the proof?

or just wait?
iena_jr
post May 18 2010, 10:41 PM

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i didn't print screen the payment just now..

how to get the payment/acc detail?
iena_jr
post May 18 2010, 10:43 PM

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okay found it already..

[;
iena_jr
post May 18 2010, 10:56 PM

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got my confirmation email already..
heheh..
iena_jr
post May 18 2010, 11:45 PM

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QUOTE(idunnolol @ May 18 2010, 11:09 PM)
You called the bank? I called my bank and according to them the payment have already went through
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nope.. i'm writing an email to send to AA but suddenly received an email from them..
smile.gif


Added on May 18, 2010, 11:48 pm
QUOTE(Putraskyline @ May 18 2010, 11:34 PM)
Who have bought the ticket under this offer? I'm trying since last night, but never get connected yet.
*
keep refreshing on the site.. so far i'm using IE. other browsers like flock, mozilla and chrome are so :@)

This post has been edited by iena_jr: May 18 2010, 11:48 PM
iena_jr
post May 18 2010, 11:53 PM

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QUOTE(idunnolol @ May 18 2010, 11:49 PM)
Can i know what time you book with them? Guess next time should pay with maybank instead of ambank  hmm.gif
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10pm...
iena_jr
post May 22 2010, 04:02 PM

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i'm in hurry just now, booked MR instead of MS for my friend.. is it a big deal?

-,-"
iena_jr
post May 23 2010, 07:58 PM

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guys... i need help.. my friend is a girl, but i choosed MR during the booking section.. is it a big deal??
iena_jr
post May 24 2010, 07:49 AM

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thanks guys..

[;
iena_jr
post May 24 2010, 12:01 PM

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QUOTE(andrekua @ May 23 2010, 11:08 PM)
http://www.airasia.com/livechat.php

Its helpful.. I find calling them more frustrated. Lastime I book a ticket but type wrong name also can correct. However, Im not too sure about promotional fare.
*
problem solved.. AA sent the new and corrected travel itinerary.. wait for almost 1 and half hour but it's worth rather than calling their hotline..
icon_idea.gif
thanks yaw

thumbup.gif rclxms.gif

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