AirAsia service is getting from worse to the worst of the worst! Attempted to change a passenger name to another, called up their PREMIUM line (RM1.95/min) and was told to email to malaysia-support@airasia.com and provide the details and attachments of the travel documents. Have been sending since last Friday til today, kept replying that they were unable to open the file attachments. Sent them JPG, PDF, DOC and RAR, and yet they can't open them. What sort of email system are they using? Not everyone has the luxury of a fax machine. When finally faxed to them, called them up and they easily just say... "oh, it's past 24 hours, so we can't change the name. You can drop by our counters 6 hours prior to the flight". ARE THEY EXPECTING ME TO TRAVEL ALL THE WAY TO LCCT AT 4AM IN THE MORNING JUST TO FACILITATE A NAME CHANGE DUE OT THEIR INCOMPETENCIES? What is this?

Any other ways I can lodge a serious official complaint and obtain a refund? Makes me sick to think that I'm gonna travel with this airline just because I paid a huge sum MONTHS BACK!!!