Mar 30 2010, 03:34 PM
QUOTE(teikwing @ Mar 29 2010, 07:26 PM)
Alright, i called their Premium Line for 10mins and i can't get the answer from the stupid so-called Customer Service executive and i found out the answer from another forum!
Sigh.
For a flight retime 45 minutes - 1 hour, we can move your flight on the same day.
For a flight retime 1 hour - 2 hours, we can move your flight to any available flight within 1 week
For a flight retime 2 hours - 3 hours, we can move your flight within 1 months or a credit shell
For a flight retime more than 3 hours or flight cancel, we can move your flight to any available flight within 3 months/credit shell/full refund
+603 2171 9222 (Inquiry) 1.95 myr per minute
Operating Hours : 8am – 9pm (GMT+8)
Day : Daily
AA delayed my flight for more than 5hours, so i can change my travel date right?
The available date is subject to availability?
Anyone experience changing their flight? Please share!
I don't bother to call but went to the office instead. I showed the initial itinerary that my flight from Tawau STA LCCT at 1305hr, next flight KUL-PEN was changed from 1640 to 2145 - very inconvenience. So I asked to change to the flight that departs at 1555hr (it's a new scheduled flight). The staff did it for me and told me go home check e-mail for my new itinerary.Sigh.
For a flight retime 45 minutes - 1 hour, we can move your flight on the same day.
For a flight retime 1 hour - 2 hours, we can move your flight to any available flight within 1 week
For a flight retime 2 hours - 3 hours, we can move your flight within 1 months or a credit shell
For a flight retime more than 3 hours or flight cancel, we can move your flight to any available flight within 3 months/credit shell/full refund
+603 2171 9222 (Inquiry) 1.95 myr per minute
Operating Hours : 8am – 9pm (GMT+8)
Day : Daily
AA delayed my flight for more than 5hours, so i can change my travel date right?
The available date is subject to availability?
Anyone experience changing their flight? Please share!
I received the e-mail about 1.5hr later. Same booking number but the flight has been changed.
A trip to the office costs me cheaper then calling, even though I have to go from mainland to Penang Island.
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