last night izzi suddenly 0 download rate for few minutes...
wat happen?
after 10pm cannot complain....
Wireless Broadband iZZinet Wireless Broadband Thread, iBurst Technology !
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 May 19 2010, 04:49 PM
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#41
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Jun 8 2010, 02:06 PM
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#42
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QUOTE(alvisto @ Jun 7 2010, 06:26 PM) Same to me. Very very frustrated, been like this for days already. Some dude say BS rosak, in the process of fixing, some dude ask me to put IP, still not working.... they say no user complaint wo...Anyone can provide an insight to this ? I am located in Taman Midah...  |
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Jun 8 2010, 10:48 PM
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#43
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i also make report last night...
juz now wan call shoot them too bad over 10pm.. stupid customer service i don't think is modem problem, is more to station error. my house nothing block in middle, get 100% strenght but speed only 1~2kbps which I oledi turn off every dl. |
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Jun 9 2010, 02:27 PM
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#44
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QUOTE(alvisto @ Jun 9 2010, 12:53 PM) Exactly my situation. Just called them again. Gonna bug them until there's no tomorrow. tomorrow i going their office to cancel serviceI asked them why it is not fixed yet, they gave the reason "We need working days la BOSS". They also say taman midah station no problem... Mega facepalm. Btw, where do you live ? Do you get any error ? Sometimes I get a lot of error 734 xD today called them -ask when finish... dunno but should finish this week  -ask got refund credit not... dunno up to management decide -ask why take so long... coz i only submit report still need wait 1 more day to know result  I totally use up to RM20+ from my hotlink to complain stupid problem Added on June 9, 2010, 9:12 pmizzi said service will be fixed by friday... can trust?? Added on June 12, 2010, 7:27 pmnow suddenly no signal.. fxxx lucky can pinjam line...  This post has been edited by lms2005: Jun 12 2010, 07:28 PM |
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Jun 15 2010, 03:30 PM
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#45
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who remove my previous post??
Added on June 15, 2010, 3:44 pmi went their office this morning I pass complain letter to an chinese uncle. Later on one indian guy went out ask who gv the letter with "be song" face. I told him i can connect, with 100% strength, but speed lower than 5kbps that indian guy straightly shot me said accoriding their record I was connected all the time, they consider my line was perfect  he told me that all our call was recorded he will go check later. and he insist i must bring my laptop to his office to let him check setting even I mention thousand I dun hv lappy WTF i bring to his office of coz can work la.. stupid fellow (he didn't like word "stupid" sensitif gua) he dun want send ppl to my house check...I ask for solution and he insist want me call their fxxking hotline again if hotline can solve I won't there there la STUPID he insist my line down coz of i using bitcomet, something may be change my mtu  then I ask him compare my usage from previous month, he told they didn't record user usage due to this guy very fxxking hard to communicate so i decide cancel line on the spot. to who stay at tmn midah using izzi service, I suggest you guy change channel, no point call them, its fxxking expensive, few minit already few ringgit missing somemore problem still there Added on June 15, 2010, 3:45 pmforgot mention that guy called suresh, kepala of their support. Added on June 15, 2010, 3:46 pmto whom who delete my post PLS RESPECT OTHERS OK??? let me know b4 u let it disappear This post has been edited by lms2005: Jun 15 2010, 03:46 PM |
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Jun 16 2010, 06:20 PM
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#46
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QUOTE(alvisto @ Jun 16 2010, 12:33 AM) Oh... so you are from Taman Midah la... yeah.. if everything working well it quite goodWell, I can use Izzi now (Monday night and tuesday night), hopefully can stay like that la. I am a bit more patient one, because throwing aside this downtime, Izzi is actually quite good. It was not good initially, but is is better.... (I guess less and less users in Taman Midah ?) BTW, I lagi hate the new japanese restaurant that is opened recently in Taman Midah la. Expensive plus not special sumore. Basic stuff like don also dun have. =.= juz i dun like adtitude of service kepala & their staff every time call them same step also...till end sure said ok ok i write in report we check for u then no more responce at end y they never send ppl come test in cust place?? cut cost? Added on June 16, 2010, 6:21 pmya juz saw that restorant.. since see ur comment i will observe few weeks 1st haha This post has been edited by lms2005: Jun 16 2010, 06:21 PM |
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Jun 18 2010, 10:03 AM
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#47
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wei.. mr suresh come n see my print screen is this you wat u said is normal?? stupid customer support Added on June 18, 2010, 9:35 pmjust now only become normal.... shit 24days wasted... Added on June 25, 2010, 4:07 pmtill today still no compensate... how about you, alvisto ? Added on June 25, 2010, 4:26 pmcalled them juz now.. only gv back 16days start from report.. shit... they still need another 3dys to calculate how many day left.. This post has been edited by lms2005: Jun 25 2010, 04:26 PM |
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Jul 3 2010, 07:39 AM
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#48
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till today izzi still no reply me
Added on July 6, 2010, 1:25 amever since izzi gv back 16days to me on last friday all my download wouldn't over 30kb/s... izzi u r d best  mr. suresh u win  treat exisitng customer like this yeah  This post has been edited by lms2005: Jul 6 2010, 01:25 AM |
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Jul 16 2010, 01:50 PM
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#49
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bitcomet totally down
utorrent still ok.. |
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Aug 5 2010, 05:27 PM
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#50
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QUOTE(panmee_laksa @ Aug 5 2010, 03:55 PM) I having the same problem with this stupid Suresh!! He is the worse staff i ever made! He tell me he is the manager and now I know why izzi is providing such suck service with this suck ppl employed in their company!! d worse company TM even they not answer pon sometimes still they help solving problem...I have a long winded story which i lazy to tell but in summarize,i want to find out the sales person which help me to summit my auto debit application form as he promise he will help me to terminate the contract after 6 month(although in the contract is 1 year). I lost his phone number and name card and i want to terminate izzi now!! i dunwan to pay anymore to stupid izzi!! but he keep telling me is impossible to terminate bla bla bla and say is my fault do not read the contract properly when i sign. So i say i wonder with the company integrity as what been told are different and the sales lie to me!! Then the fabulous manager suresh accused that i might be the one that lying!! WTF!!!! Now i just want to find out the sales person,is that so difficult??Gimme the name and i will settle with the person my own!! I really dun understand this kind of attitude as a service provider...who is the customer??This is the right way to treat the customer?? I use Maxis,Streamyx before! Non of the customer service is as worse as Izzi... izzi ah.. ask u bring this bring that to his office then told u sorry wo this is ur own fault I oledi make complain to SKMM Consumer Complaints Bureau (Suruhanjaya Komunikasi dan Multimedia Malaysia) n sent some 11kbps/s download print screen.. till today izzi still no answer yet...  |
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Aug 7 2010, 03:08 PM
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#51
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QUOTE(ameyhazuan @ Aug 7 2010, 01:49 PM) Sorry for barging in guys. Why not switch? iBurst is a dying technology. Go for HSDPA/HSUPA. try maxis 3g b4, speed write 7Mbps, strength full... but browser nothing show |
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Aug 7 2010, 04:45 PM
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#52
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QUOTE(justamember @ Aug 7 2010, 03:42 PM) That's your personal problem, bad luck? no data in = my luck problem??  So many users out there having better experience using HSDPA.  |
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Aug 7 2010, 06:14 PM
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#53
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QUOTE(ameyhazuan @ Aug 7 2010, 04:58 PM) I guess when you said 7Mbps, it meant you are connected at 7.2Mbps connection. Else how can you tell the speed. Anyway, I'm not promoting maxis or others but just giving some explanation. When it says you are connected, it really means connected. If you can't browse the net, usually there is a problem with DNS server. Try do a ping to 8.8.8.8 (Google DNS) and see if you can get a reply. If you get a reply but still can't browse meaning a problem with DNS server and it's time to manually set the DNS in your configuration. yup i tried everything till Maxis support ask me cancel d service trial use for 6days no charge (pon credit to complain no include) |
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Aug 9 2010, 04:34 PM
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#54
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QUOTE(ameyhazuan @ Aug 7 2010, 08:15 PM) I see. Too bad you got the bad experience. I admit at certain time and place, Maxis do sux. But if given a choice, I choose to decline iBurst. My internal WWAN modem can connect to any HSDPA/HSUPA network compared to iBurst with its bulky modem. Smallest being their PCMCIA modem which most newer laptop manufacturer longed time excluded the slot in the production. celcom can use but speed slow... maxis totally no data inThe 54MM Expresscard is expensive and restricted to 54mm slot. Nowadays, USB modem also getting obsolete. The future is WWAN modem for HSPA. Most newer and advance laptop already equipped with such slot. Next thing is WWAN for Wimax. |
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Aug 18 2010, 10:06 PM
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#55
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QUOTE(asiatrader98 @ Aug 18 2010, 08:27 PM) Dear all izzi users, prepare cancellation letter, direct go to their hqI have the overpay issue since I have registered the credit cards auto-debit service with izzi, insteads of charging me 1 time subscription fee per momth, they charge me 2 or 3 times every months since april.........now i think i have overpaid a few months (i.e. I have contact their account manager Wilson regarding the overpay issue but util now, no refund, no news, no action to take (when i am asking for the termination of this auto-debit service)... he alway told me "wait for my call" ........last 2 months ago, until now & then I call him today same answer..... What can I do for this? HELP!  I think i have no patient now & i am going to cancel the subscrption of this izzi package ...........even i am happy with the service provided |
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Sep 2 2010, 06:25 PM
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#56
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weird.. I submitted cancellation letter to mr suresh on June. Now I found they charged me on 30th Aug
WTF!!! |
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Sep 7 2010, 12:09 AM
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#57
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submit case in tribunal, rm5 only
remember call all press there |
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Oct 20 2010, 08:39 PM
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#58
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1,270 posts Joined: May 2005 From: somewhere else
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terminated auto-debit service won't do anything, u need to block the card
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Oct 21 2010, 11:13 PM
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#59
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QUOTE(asiatrader98 @ Oct 21 2010, 06:23 PM) but the cc have other utilities auto debit service same here. block current card & ask for new card. the guy Wilson Lim Kok Peng account manager from IZZI tel:03-21720828 always promise me to refund the amount to me & terminate the auto-debit card service for me but until now I still did not receive my 12 times over charge amounts & the auto-debit service still valid since June 2010 HELP! |
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Oct 22 2010, 11:18 AM
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#60
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QUOTE(gkweng @ Oct 22 2010, 10:24 AM) Bro, friendly remind. Don't sign up auto debit package. You will headache if iZZi charger you wrongly. agent also say like this |
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