here is my story (and problem) with Samsung..
after two month use...phone suddenly black out..its ok..under warranty.. went to Samsung lowyat..to my surprised it look like a roadside shop with only two workers...even shop selling hp there look better.. so decide to go to PJ..
arrive at PJ...wah...this one look a better deal...free drinks and comfortable couch with internet access..
ok...phone fixed... really happy..
a week after..new problem arise... lcd suddenly kaput.. bring back to sc..
the service advisor say "ok", then he told me to wait and get the technician to tell me whats the problem..
then the technician come out and say "ur phone water damage..cant do warranty claim.." i`m like wtf... never let my phone got any contact with water... I know there is no use complaining as he already say that.. that ask how much will it cost to change new one.. he say RM500..really I dont expect that high...
ok lah..I bring back home..need to think for a few days as RM500 is not cheap..even for a RM2K phone..
hint : full set housing cost RM550
back to topic..week after... I decide to recharge my water-damaged-lcd SGH G810... just to comfort myself that the alarm still can be used
to my surprise the lcd works well!
then I bring it back to the samsung...the lady say "maybe its because the repaired mobo give problem like loose or something after the first warranty claim"
i`m like...aiyo...den claim its water damage summore... cant be fixed and need to replace..
this issue stop my big bro from buying the Innov8... shame.. we are both a big Samsung fan...
and they wont even help me re-install NavFone GPS... they tell me to go to PDA-Shop at lowyat... and I need to pay.. I thought thats why I paid RM2K for this phone?
really should go for the N95 8GB...but I really love this phone design and a big fan of Samsung..
my only regret is how the technician treat their customer..
heck..in Nokia SC they even got a special counter for expensive phone (N95, N96) user.. not in Samsung..
ah..but I love my G810
Dec 30 2008, 05:00 PM
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