QUOTE(charlebro @ Dec 5 2013, 11:18 PM)
I had a bad experience with AndrewEstore today. Bought a unit of Huawei/mobily B683 wireless router from the shop at Sunway 2 days ago. Found out that the external antenna port is not working and firmware was not the latest. Brought it back all the way to the shop at Sunway and was rudely turned away by the sales lady, saying that's just a sales office NOT a service center. I ask her "where is your SERVICE CENTER?" , she can't answer that. Was to follow procedure and I cannot just walk in to the shop for warranty claim. She told to write an email and send them screenshot of my problem. She even refused to accept the router which I had brought there with the receipt. What a ridiculous after sales service.
Andrew (if your name is really Andrew), I have sent you an email of my problem. Pls get back to me as soon as you can.
Hi there
We understand your frustration but issues can be solved amicably and not otherwise.
However do bear in mind that there may be several reasons for the external antenna not being activated.
Did you disconnect from your connected connection prior to applying the settings for external antenna?
As for the firmware, latest firmware does not always mean that you must upgrade it. Newer patch or firmware may also cause problems and incompatibility issues too. The current firmware is tested and working well, therefore no further upgrade is needed unless you have any other reason to do so which you could enlighten us further.
We are aware that you came to our office and demanded to be exchanged for the Huawei logo unit claiming the Mobily logo unit is faulty. Please understand that we can't simply change a unit before determining what is the actual issue just because you assume it's faulty.
Moreover you came in almost to 6pm which is due to end of our business hours for the day.
Answering your question on where is our "Service Centre", we have a free lance technical team to service our products based on problems accordingly. FYI we have also assisted many other customers to repair their devices whereby when our local Huawei Malaysia couldn't establish a solution.
Clarifying on how to claim warranty, as mentioned earlier, we need to determine what's the problem as some can be solved without physically determining the device as that is why we require our customers to e-mail before hand to save time for both parties. The reason to do so is that most of the times it is not an actual problem but just some minor settings.
You were unsure if you want to leave the device or not at our office to proceed with further examination.
Maybe you would have misunderstood but our sales person did not refuse to accept your device at any point of time when you visited earlier because we supplied the device and we must and we will service our products accordingly.
Lastly, please come earlier next time or do make an appointment in order for us to provide better after sales service as coming last minute like earlier before our closing hours will not aid achieving a solution immediately. Do consider that we have our own protocols to adhere too.
Your e-mail has been replied and do update us on your progress.
Regards
This post has been edited by andrewdavid: Dec 6 2013, 03:15 AM 
Dec 3 2013, 05:59 PM
Quote
0.0406sec
0.45
6 queries
GZIP Disabled