Can I ask is it possible for a broker system to hang?
I was conducted a trade and I have the screen "order verifying" stuck for 20-30 seconds before sending to BMSB to get it executed.
From HLE by the way, anyone facing the same problem?
"All Matched" notification only comes out after 30 seconds.
Here's my experience:
- Was trying to buy Tcubes at 0.43 @ 300 lots. So click send, "order verifying" for 10 seconds before sending and become "order confirmed". Price of Tcubes already at 0.445. So I assume it moves so fast that I didn't manage to buy Tcubes at price I wanted. Anyway so I click on cancelling order - but was told it failed and ask me to refer to helpdesk for more information. This usually happens so I retry cancelling, it writes cancelling...
Price of Tcubes falling fast. Initially at 0.37 only tell me all matched at 0.435. Fuuu
Anyone has any logical explanation to this?
As of now, I plan to change broker to Jupiter, this is not the first time and I cannot afford such a costly mistake. Requested withdrawal of all money on Thursday morning from Hong Leong but broker told me to calm down and told me she trying to figure out what happened. Told her I cannot accept it anymore and requested for everything to be credited to my savings account by Friday. Till now also my savings account still kosong
This post has been edited by Icehart: Apr 23 2011, 11:40 PM