AIR PAK REAL SUCKS TO THE MAX



I m doing online business and my china forwarder has appointed AIR PAK in Malaysia last month. I was used their services for few times and feel their services quite good and price reasonable but today i totally disappointing to their services!! Today i had received news from china forwarder that their boss is "run road" and never paid to AIR PAK EXPRESS, and also informed by AIR PAK my parcel is "stuck" in the kastam cause china boss never pay for the couriers fees. My parcel courier fees suppose RM140 only but AIR PAK charges me RM329!!!! WHAT THE HELL? This is not doing fair to us!! we are victims also, i tried to ask them reduce the price as RM28/KG is kinda crazy and their claimed that they have no earn at all this is the kastam clearance charges. OK FINE, i immediately paid them online and fax over the payment slip to them. They asked me to go collect the parcel after 1 and half hours they will ask ppl go kastam to "collect" the parcel. So, after 1 1/2 hours i went to air pak and collect my parcel. They couldn't find the payment slip and told me the parcel is still in the kastam!!!!!! then why ask me come!!!??? i tried to ask my wife fax to payment slip to them again or email to them. But awhile more, they found the payment slip and told me the parcel at warehouse and ask me go collect!!!!! WHAT THE f***!!!!!!! i never so angry courier services before but they really not trustworthy at all ！！！！！！！！！！！！！！