i'm not sure whether this has been asked before. will there be any issue if my top up from credit card is not from my own credit card? eg. if one wanna maintain their spouse spending. they only top up certain amount into his spouse bigpay account.

read that on the first page, it stated bigpay will ban you once they detect that you top up from other than your own credit/debit card?

great to hear that. thanks

By members :
~ Aji_ShiO

comment inside the spoiler

1. If you reload using CC not under your name - Ban (I reload only using CC under my name).

so i just wonder and wanna clarify as i can't find more information on this on bigpay page as well.

thanks.. cause i just dislike to go through all the hassle if anything happen

bigpay hired citilink as their courier is really bad. i experienced bigpay customer service is not good as well. so hard to call in. citilink more worst. card status show delivered but didn't arrived. called bigpay and cs provide the consignment number to ask to check online myself. checked is send to address that is not mine. requested to cancelled card and reprint and resend. even told me my address is long and complicated and whether do i have another address that is easier for courier. omg. this is so hassle. btw, i'm not the one who experience this. my sis and friends too and they didn't receive their card eventhough apps stated delivered.

BigPayJonathan i would like to know it's bigpay have some issue with certain bank? i'm asking this is because some credit card that i wanna use, it unable to let me top up. the apps show the loading sign and after that with a message error

tried to top up twice yesterday using ocbc mastercard cc. stuck in loading page and after that got error. forget to screenshot the page. if i'm not mistaken error message stated "failed to load. payment or card is don't know what dbl?? i'm not sure. end up i use maybank cc to top up. no issue. also i encounter maybank cc is the most easiest and faster compare to other bank cc. tried other bank cc. either got error or slow to load or slow in sending back the tac. i'm not sure about others, but that is my experience. hopefully bigpay can look into this matter

but when i use bigpay to pay for something after i top up with other cc. no issue. bigpay also by mastercard weird

ahhh ic.. thanks for clarifying.. but no doubt bigpay still have room for improvement.. it still have some glitches

if got issue with the bigpay card delivery. the best option is to contact via pm at FB or call their customer services? which one respond faster? have experienced bad cs when called. really a night mare. from trying to call in, checking, etc.. took almost the whole afternoon

alright. will contact via FB message and see how it goes. this is because this is the replacement card as the first delivery took weeks to arrived. card arrived few days after card cancellation. apps show that card delivered since last week but till today haven't deliver to the mailbox yet. i would suggest bigpay using the registered post instead of maildrop service. so many deliveries issue that customers encounters. either didn't receive or document is lost

at least registered post (which need user to sign off) is better than using maildrop service (which is just drop it at the mailbox). definitely know that there is no 100% accuracy in delivery but the percentage of customer getting the card on hand is much lower if document just drop it at the mailbox bigpay cs even asked is there any other easier mailing address?? sorry to say that i find it kind of ridiculous

This post has been edited by yvonnesoo: Jul 3 2018, 04:23 PM

1st delivery is more than 2 weeks which is so coincidence fall during puasa and raya week. so i assume delayed due to this festive season. 2nd delivery, already more than a week still didn't arrive. so... btw, i'm in klang valley too bp fb and email also useless. called cs also useless. all they can check is telling that document arrived as citylink there stated "delivered"! will give them another 1 more week. if the card still haven't arrived, plan to cancel and get refund instead. their service really lousy

i have the same issue as yours. btw, i'm using iphone x with the latest bigpay app

i try to use bigpay to purchase stuffs in usd. price after settled is slightly higher. extra rm2+

rate is counted on the day the payment settled correct?

i called ocbc. their cash rebate is not paid to you all in one month. it's divided by 2 (current month and another one is on next month). ocbc cs also told me that bigpay is not considered as online transaction. hence only 0.1%. this is because i checked my statement, there is no 1% rebate. only 0.1%

i checked mine is none. no transaction on my unbilled transaction (already more than 2 days after my statement date). that is why i called in to OCBC to clarify i only try it 1 time to check whether OCBC will give 1% or not.. total transaction in my card only 2 so in my case, definitely won't over my credit limit

weird.. i guess i will write in to ask OCBC to clarify on this.. or wait until next statement

This post has been edited by yvonnesoo: Jul 19 2018, 02:11 PM

wow that is long. anyway, thanks for your info. i will check it out then..

really dislike this 2 tiers cash rebate. so confusing and it's troublesome to calculate. probably they hope their user don't calculate and if they give less, nobody will notice

thanks.. i will recheck my account and see how it goes. asking u guys are way more clearer than OCBC cs