I failed to topup bigpay, anyone facing the same issue?
Prepaid Cards BigPay (with Mobile Application) V1, Prepaid MasterCard - CashBack & BigPoint
Lowyat.NET -> Finance, Business and Investment House -> Credit Cards, Debit Cards, Prepaid Cards and Loyalty Cards|
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 Jun 22 2018, 02:01 PM
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Junior Member
371 posts Joined: Nov 2007 
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Jun 22 2018, 02:12 PM
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#2
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Junior Member
371 posts Joined: Nov 2007
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QUOTE(lionking7791 @ Jun 22 2018, 02:01 PM) I failed to topup bigpay, anyone facing the same issue? Looks like back to normal now. |
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Jun 26 2018, 11:55 AM
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#3
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Junior Member
371 posts Joined: Nov 2007
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Top up failed again
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Jun 26 2018, 12:02 PM
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#4
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Junior Member
371 posts Joined: Nov 2007
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Yesterday and this morning can, just few minutes ago can not and now also can not.
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Jul 1 2018, 11:25 AM
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#5
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Junior Member
371 posts Joined: Nov 2007
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Just try to reload from ambank credit card, failed. I want to make payment now at cashier but failed to reload. My behind queue very long because I can’t reload my bigpay.
Why nowadays so many problem. |
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Jul 1 2018, 12:07 PM
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#6
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Junior Member
371 posts Joined: Nov 2007
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Try 2nd time to top up from ambank credit card, failed again.
 This post has been edited by lionking7791: Jul 1 2018, 12:08 PM |
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Jul 4 2018, 02:04 PM
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#7
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Junior Member
371 posts Joined: Nov 2007
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QUOTE(RokXIII @ Jul 4 2018, 01:50 PM) There is an update for the app.. got option to top up via bank transfer now. Are you sure? I’m using iOS, I can’t see any option to topup via bank transfer. |
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Jul 4 2018, 02:41 PM
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#8
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Junior Member
371 posts Joined: Nov 2007
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Yes, got it after update the app to latest version thanks.
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Jul 8 2018, 03:42 PM
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#9
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Junior Member
371 posts Joined: Nov 2007
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Wait for about 4 hours, BigPay app still down, I need to buy air Asia ticket and other transaction.
Looks like I need to use other credit card to buy air ticket and need to pay the processing fees already. looks like their system can not handle increasing users load. Almost every week down once. How? |
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Jul 8 2018, 06:14 PM
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#10
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Junior Member
371 posts Joined: Nov 2007
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QUOTE(thankyou @ Jul 8 2018, 05:41 PM) Did anyone face App outage before for other payment app? i.e. boost/fave/vash etc...? System down since 7 hours ago. First time see financial system down for so long, feel not confidence on it, it is not normal system, is money related. I think BigPay needs to solve their reliability issue... Can we report to bank negara? |
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Jul 9 2018, 12:49 PM
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#11
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371 posts Joined: Nov 2007
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bigpayjonathan just want to check, is it bigpay backend not able to scale the workload which increase significantly?
This post has been edited by lionking7791: Jul 9 2018, 12:50 PM |
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Jul 9 2018, 01:08 PM
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#12
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Junior Member
371 posts Joined: Nov 2007
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QUOTE(tan_aniki @ Jul 9 2018, 12:56 PM) why u so concern? i believe this question should be ask by their management lol Nothing, just curious because I’m working in IT.Our backend server need to handle few hundreds request per second and support worldwide transaction. Need to scale it easily. If they not able to handle the load, just wondering how is their architecture behind that. This post has been edited by lionking7791: Jul 9 2018, 01:09 PM |
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Jul 9 2018, 01:49 PM
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#13
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Junior Member
371 posts Joined: Nov 2007
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QUOTE(hye @ Jul 9 2018, 01:41 PM) I understand your angle but you should leave this to BP to manage this as a commercial entity who makes money out of everyone here. If the commercial entity (especially those who are in the financial sector) fails to deliver, then we as customers should stop supporting them until they buck up. Or even consider the option lodging a formal complaint to MY's financial regulators. (instead of just ranting in SNS) Agree with you and totally make sense. Hope bigpay top management look this very seriously.I did raise the issue of reliability/availability some time back in a post but everyone is more preoccupied with getting more benefits and more importantly their ability to withdraw cash from their credit cards.  I think everyone is slowly beginning to realise as BP's service breakdown is becoming a regular event and now impacting the ability of customers reloading their BP accounts.I rather they focus on the stability now and postpone those new features later. |
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