My bro finally received the card today and trying to activate.. after key in cvv, shown incorrect then the status shown printing card, he restart his phone still same, then logout n login, it back to activate card status.. key in the cvv again, the app shown loading n stuck there..

BigPay CS not working today, seem like need to wait Monday d..

What happened to you suck. We've played around with different delivery services, and unfortunately there isn't one that's going to be perfect 100% the time from end-to-end. The best we can do right now is track down the regions seem to encounter the most issues and make sure we follow up with our users the best we can. Thanks for sharing your experience though, it does light a fire under our ass

new app revision

topup via ebanking. I guess fpx.

bug on the page display. unable to resize once bank page loaded.

Last night I tried to BPQR scan my MaybankQR - doesn't work. Need BP QR scan another BP QR

We're taking it extremely seriously. Whether you believe me or you think this is just some marketing gibberish, we really have a team whose goal is to change the way people think about their money in Malaysia. For too long, customers have had to accept bad customer service and shady fees without having any say in this. We're trying to change it. Of course, we look bad when there's something that goes wrong and our app is down. People are frustrated, especially because it's about money, and I'm 100% with them on that. It's not acceptable. But just the fact that I'm posting here or that we can solve most of our users' issues after a couple of Facebook messages is proof that we want to be different.

We're building and consolidating the infrastructure that'll allow us to be 100% reliable 100% of the time. Once the big bricks will be laid, we'll be able to reach out to you guys, ask you what are the challenges that you face on a daily basis and provide you with concrete answers and solutions within a few weeks or so. Our plan is to have a product roadmap where you can decide what's next. It's going to take a bit of time as we're facing technical, legal and even manpower related issues. But we'll get there. I wouldn't be working at BigPay if I didn't believe it. We'll probably lose people along the way, and I completely understand why. Ultimately, users have all the power - and companies need to listen to them.

The official forum does have a section named "Feedback & Sharing Idea" for that purpose.