I find it good for making online purchases, and the fact that it allows me to budget.

Their card replacement policy, however, is total crap! After receiving my card, I didn't receive the second mail with the PIN, and it's been over 6 weeks!

I called up customer support, told them I didn't get the second mail. I was rather disappointed with what they told me. Not only do I have to replace my card (meaning it'll take another 7 - 14 days to process the replacement, and then there's re-delivery, etc), I'm going to have to pay the replacement fee - for something that wasn't even my fault to begin with!

Anyone here got their new CEO's email address? Tried googling Joyce Lai's tunemoney email address, but couldn't find it.
Plus their customer service rep told me to send my complaints/issues to assist@tunemoney.com, and that there's no other email I can send it to - which I find rather hard to believe