My card has been suspended.

Reason given is my activities are suspicious (I withdraw the unused amount that I top up in order to maximize cc cash back and BT purposes).
Total withdraw amount so far is less than 60k in 2 months time.

Explained the same to their RISK MANAGEMENT officer.

No use.

The officer said my activities trigger the alert, and she did not mention what is the withdrawal threshold. And she said I have to proof that I am not doing money laundering.

So guys, good luck and make sure you don't churn so much and kena like me .

Money laundering my ashes.

There is no specific lines in their TNC stated the withdraw limit. I did paid for the withdrawal service fee which is RM6. I'm just using the facility provided by BigPay.

I don't think 60k is a lot, because I did a single BT already 40k. The reason why I don't withdraw directly from Cc because CC charge 1 to 2 % service charge while BigPay charge RM6.

I use my CC to reload BigPay.
My credit card statement can proof that.

I withdraw cash from ATM then cash deposit back to saving.
My saving statement can proof that .

Money laundering? Ya I hope they will escalate to BNM and it will be a interesting case because this is not how money laundering works.

Yes they did call me before the suspension. And I provided my full credit card statement (multiple cc) and my saving account to them.

Yet they proceed the suspension without any detail given.

Luckily my suspended money in BigPay is not alot else I will escalate to BNM.

I know there is nothing I can do as a customer.
Just want to let you guys know this, so you won't kena the same thing.


This post has been edited by TaiSong: Jun 9 2018, 12:16 PM

No use la, according to their TNC, they have the right to terminate your card anytime without reason given.

I knew that from beginning, that's why I don't bother to fight at all.
Given my cooperation and yet this is what I got.
So ... Don't bother la...

Ya they say will refund but im not sure the refund process. Still asking .

Just share with you guys , don't over load your OCBC 1% cash back .

If you churn too much, OCBC management will not give you they 0.9% cash back. As for the definition of too much, I will let you guys figure out yourself.

Because I kena and I know hehehe

Well in my points of view, this is a waste of time because they are the service provider and we can't do anything, because of that general clause stated in TNC which they can happily cancel our card anytime, without any reason given.

Even they started to charge reload fee using credit card , which wipe out 50% users which using this card to maximize the cc rebate, we also cannot do anything.

We as a consumer are at the less favor side, since we need to agree anything they spelled out in the TNC.
Unless one whole bunch of users make noise together, then maybe, got chance to highlight this to BNM to review BigPay if there is any unfair term or misconduct.

I don't afraid of anything, because I deposit using my own money via cc under my name, withdraw and pay back my own cc. Money laundering?

To be honest, BigPay do have officer who keep an eye on social media.
You will know that if you go to BigPay website, forum. You can't be serious to think that BigPay is unaware we are using ATM withdrawal method to get cc cash back ?

Right now they want to focus of transaction volume and promote the card, so it's impressive from data perspective.
Once they hit a target then they will impose a higher charges on ATM withdrawal or allow jompay topup from saving account then impose charge on cc top up the lower down operation cost and keep genuine transaction.

Withdraw directly to saving account is part of their roadmap anyway.
You can get a lot of detail from their forum.

So enjoy while you still can.

No need think so much la, by the time you get the so call too frequent , you already kena ban. Those gain will remain small and not be taxable or notice.

Max each month you can churn 270k, and say you get 1 percent cash back card OCBC. Youu think you can get 1 percent out of that 270k?
Once you hit your cc credit limit then your cash back detail will go to management level and will not auto approve .
The 0.9% will gone because they will classific it as business usage. That's why I said the gain is small. P/s I have no idea on HL 1 percent card tho.

Other cash back card has capped so it's not possible for your to withdraw frequently.

My case, the BT is the so called large volume because I take out money from CC and use it invest on other stuff. There's goes 40k.
20k just maximize other ccccc ( multiple card ) cash back

You can look up for ATM which dispense RM100 notes on those popular branch , max withdrawal is 3k.

Anyway the best ATM is SC which I got RM3400 before . Technically it can dispense 35 notes, but I only got below. Hope this is helpful to you guys.
33 x RM100
2 x RM50.

There is nothing I can do either, as I mention in earlier replies so just take it easy. It's not death or alive matter and I don't think I broke any laws.

Basically you got everything covered . More than what I used !

This post has been edited by TaiSong: Jun 9 2018, 07:10 PM

I saw this as well hahahaha but reality is ouch !

This post has been edited by TaiSong: Jun 9 2018, 07:11 PM

That's why I said , all my BigPay withdrawal and deposit are backed by cc and saving statement and sent to BigPay.

They choose not to honor the transaction, nothing I can do lol.

I thought I warned you guys?

Yeap

Anyway, just sharing my frensssss experience.
When you hit certain withdrawal limit, BigPay will call and ask for the reason why you withdraw so much, yada yada.

Ultimately, regardless what you told them(test the apps la, utilize credit card cash back la, need money from credit la, this la that la) or what they told you, what they really looking after, is your credit card statement (cc used to reload bigpay) and bank account statement (account used to deposit cash withdrawed from Bigpay) to examine the cash flow.

Most of my fren choose to surrender the info, and they got unblock.
Some choose to pattern, continue to block.