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Prepaid Cards BigPay (with Mobile Application) V1, Prepaid MasterCard - CashBack & BigPoint

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Hanz91
post May 29 2018, 01:13 PM

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Applied for my Bigpay and reloaded with MBB Barcelona RM500 straight to fully utilize the CB before May ends. Waiting for the card now.

Will be good to reload it with PBB MC & VS after this. Can reduce the amount of cards in my wallet
Hanz91
post Jun 11 2018, 03:49 PM

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If I reload RM2500 into BigPay using MBB Barcelona card to get the 2% CB every month and withdraw out the RM2500 every month, do you guys think there will be any problems?
Hanz91
post Jun 24 2018, 01:55 PM

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So I started using BigPay since 27th May, I just did a full calculation of all my topups and minus off all my expenses but turns out my available balance in my account is incorrect.

After doing the calculations, I should have RM433.55 in my account but now its only showing RM343.13 as my remaining balance.

Has anyone experienced this before?
Hanz91
post Jun 24 2018, 02:20 PM

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No overseas transaction, I already tried extracting the analytical data and from there it shows that I should have RM433.55 as well. None of the pending transactions add up to the lost amount of RM90.42.

Am currently contacting BigPay staff thought their website, gonna send over my analytical data for them to investigation the issue.

I would suggest all of you to constantly check on your balance to make sure it's correct.
Hanz91
post Jun 24 2018, 02:28 PM

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QUOTE(K for Ketamine @ Jun 24 2018, 02:24 PM)
under apps, go Analytics > Export

From there you see all yr transaction, included today Pending,Approved,Settled.
*
Already did that, and it shows that I should have RM433.55 as well. Just emailed the transaction history to them, will update on the results.
Hanz91
post Jun 24 2018, 02:42 PM

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QUOTE(K for Ketamine @ Jun 24 2018, 02:33 PM)
base on big prepaid experience. payment gateway reject prepaid card. RM10 float for 30days

reversal or floating won't show inside the report. only staff can only see at their end

1st transaction failed (won't show in the report)
2nd transaction success show in my report.

if they sharing the same system most likely.

do you have any transaction similar amount 90.42 ?
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Don't have any transactions that amounts to 90.42 as well.

I did make a foodpanda order on 22nd night and card was charged RM65.83. But in the end order was cancelled and CS said money will be refunded back to me within 2-3 working days. Don't think this is the one that glitched the system cause the amount doesn't tally as well.

I'm also curious if foodpanda can do the refund back to me since this is a prepaid card instead of the usual refund back to credit card.
Hanz91
post Jun 24 2018, 06:11 PM

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QUOTE(tan_aniki @ Jun 24 2018, 03:06 PM)
please check petrol transaction, initially will be RM200, after few days will be back to actual figure.
And also don't forget about the RM10 referral reward and reverse fee from Paypal etc.
*
Didn't use for petrol and referrals or paypal. Totally no idea what caused this. Still waiting for an answer from BigPay.
Hanz91
post Jul 15 2018, 09:41 PM

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Made a RM226.65 purchase at H&M yesterday, went back to the store today to return and refund 1 garment that is RM54.95.

So far still no changes reflected in BigPay app yet, hopefully i get back my credit >.<

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