Jul 2 2018, 03:54 PM
QUOTE(BigPayJonathan @ Jul 2 2018, 02:26 PM)
Hey guys, Jonathan from BigPay here. I just created my lowyat account last week and I’m finally taking the time to introduce myself. I’ve been reading this thread on & off for a while and I’m definitely impressed by the overall level of engagement.
We actually discovered some issues through some of your messages and we’ve addressed some / are addressing others. We do have to prioritise though, but we really appreciate when issues are being discovered and feedback is given. We do read!
The reason why we’ve decided to be active on this forum is... because we actually want to build something that enhances the way you use and manage your money. This starts with listening to your feedback and incorporating what we can quickly. Your feedback is heard and drives the direction we take BigPay beyond just an e-wallet or bank. We’re far from being perfect and we’re still figuring out some things as we go, but the goal is definitely to get better and we need to have conversations with our users in order to get there.
That being said, I’d like to stay away as much as possible from personal customer support in here if possible :smile: But I’m happy to point you guys in the right direction.
If you have anything you think we should be better at... Please share!
Hi Jonathan, can you enlighten us on how much can we withdraw/how frequent can we withdraw without exceed the limit? I believe all of us here would like to know the official answer. Nobody want to abuse the system, if you can give us the correct answer, I think all of us will follow the rules.We actually discovered some issues through some of your messages and we’ve addressed some / are addressing others. We do have to prioritise though, but we really appreciate when issues are being discovered and feedback is given. We do read!
The reason why we’ve decided to be active on this forum is... because we actually want to build something that enhances the way you use and manage your money. This starts with listening to your feedback and incorporating what we can quickly. Your feedback is heard and drives the direction we take BigPay beyond just an e-wallet or bank. We’re far from being perfect and we’re still figuring out some things as we go, but the goal is definitely to get better and we need to have conversations with our users in order to get there.
That being said, I’d like to stay away as much as possible from personal customer support in here if possible :smile: But I’m happy to point you guys in the right direction.
If you have anything you think we should be better at... Please share!
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