would be helpful if you tell us what service/merchant/payee.

most likely autodebit to prepaid card not accepted. check with that provider.

I have Auto Debit to Manulife with BigPay. June auto debit going through smoothly.

However, July auto debit didn't go through and reason same as yours. I had contacted Jonathan from BigPay to help. Their side check and reply me just now that is due to when Manulife submit the claim and accidentally mention it is "Visa Card", not MasterCard.

Before this, I had asked Manulife to check and they replied me that the rejected code they get as below:-

Reason code of credit card declined is:
1  - Do not honour/Declined by issuing bank 
      (Due to Exceeds withdrawal amount limit)
NOTE: I had never withdraw cash from BigPay before.

So I'm asking BigPay to send me the reason they stated and I will forward their email to Manulife and see what happened next.

I have another Auto Debit with GE due on 21 July. Last 2 months auto debit no issue. Let's see any difficulties for this month. Hopefully no.

similar case few days earlier.

i wonder if Allianz changed their auto-debit mechanism (maybe unlikely) or BigPay did something (e.g. enforced 3D) for ALL payment type? usually for recurring charges or autodebit, they only need 2D payment mode.

I visited Allianz last Friday, i checked with the officer and they mentioned company will charge again after one week and then see whether the transaction will go through or not.  Previous months, autodebit is ok for Allianz and Prudential.

At the same day, I used Bigpay for general insurance payment at Allianz office with PIN, success.

Same case for my Takaful insurnace.. I fill up the authorization form for them to charge to my BigPay.. but, the staff reply n said they unable charge through, with error msg : CARD DO NOT HONOUR

I suspect BigPay no longer accept autodebit txn without PIN or card present to swipe..

AFAIK, it's the best card for oversea spending because of the exchange rate it gives.

XE.com