Date                Time            Process                          Office
15 Jun 2015, 5:55 PM      Delivered RAMPAS (KASTAM) PPL IPOH
15 Jun 2015, 5:50 PM    Delivery process                  PPL IPOH
15 Jun 2015, 5:17 PM  Arrive at delivery office        PPL IPOH
08 Jun 2015, 12:03 PM Self collection at counter        PPL IPOH
08 Jun 2015, 11:57 AM Arrive at delivery office        PPL IPOH
08 Jun 2015, 11:51 AM Customs inspection.                PPL IPOH
06 Jun 2015, 12:55 PM Send to office                        POS MALAYSIA INTERNATIONAL HUB (KLIA)
06 Jun 2015, 9:48 AM        Customs inspection.                POS MALAYSIA INTERNATIONAL HUB (KLIA)
06 Jun 2015, 9:47 AM        Item arrived at destination country POS MALAYSIA INTERNATIONAL HUB (KLIA)
03 Jun 2015, 11:05 PM Consignment Arrived                AUSTRALIA
Hi there, anyone can advise on this issue.

My sister and her friend posted 2 parcel (the same supplement products) from Australia and reached Malaysia on 6th June.
Custom inspection been cleared, and successfully posted to IPOH pos laju office on 8th June.
My sister's friend parcel been successfully collected from pos laju office.

*Refer to the tracking above, the parcel ready to be self collect at counter on 8th June.

But when my mum went to their office on 15th (1 week later), the pos laju refused to give my mum the parcel and claimed that the parcel is detained by "PHARMACY"
what the heck?? detained by PHARMACY????

Since my mum cant speak Bahasa Melayu well, she can't argue with them and the staff refused to give her back the self collect statement. and she just leave the office with nothing!!

after she told me about this, i found that the tracking ended up with the last 3 entries which look suspicious.
Date                Time            Process                          Office
15 Jun 2015, 5:55 PM      Delivered RAMPAS (KASTAM) PPL IPOH
15 Jun 2015, 5:50 PM    Delivery process                  PPL IPOH
15 Jun 2015, 5:17 PM  Arrive at delivery office        PPL IPOH

Delivery process > Delivered RAMPAS (KASTAM)??????

refer to the tracking, the custom should be cleared on 8th right? how come end up will be "rampas" when my mum try to collect from pos laju??
I am wondering if the staff there grab the parcel for their own use.

As at now, we do not receive and also they dint provide us any formal notice or detained letter. any way to check with the Custom if the parcel is being detained or being grabbed by the little thief of pos laju??

Thousands appreciation for helps....