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> Kastam tahan package from overseas, How to claim

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melt
post Jul 8 2013, 09:36 AM

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QUOTE(kentsos @ Jul 5 2013, 07:21 PM)
hi guys

wanted to know how long is the most time anyone have to wait for a package from US via 1st class usps ?

been buying from ebay here and there,lost 2 package...
the most i have to wait is about 20 days...
now another one is missing been 2 months...
any hope of ever arriving ?

so anyone got a package after 2 months time ?
thanks and nice day
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have you informed seller bout this and I USPS should have a tracking number right? call the local poslaju to check what is the status of your item. They can check for you
melt
post Sep 24 2014, 03:23 PM

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QUOTE(4lenAngel @ Sep 24 2014, 02:50 PM)
Hi can any1 help to get me reps to get my item from the customs ?
Any contacts will be appreciated sad.gif
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How did you know your package has been detained? Normally if your package has been detained you will receive a notice from poslaju.

You can appoint poslaju or you can go directly go to the custom department to clear it yourself. Just provide them the slip from poslaju. If you dont have it you can try using the tracking number.

If you want to call them try to do it around 10-11am normally after lunch its going to be a bit harder to get them.
melt
post Nov 20 2014, 05:51 PM

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QUOTE(sheridankamal @ Nov 20 2014, 04:07 PM)
My nightmare is about to begin, thanks for all the info above.
Sorry if it is a repetitive question, i bought Bandai SHF Figures, approx 10 nos of different characters, will i be charge for tax?
If i mention for personal use, i.e. collector,wedding gift, will it be exempted?

Thanks
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I believe you will still be tax no matter if the item is a gift/personal use or etc. You mostly wont be tax if item is less than RM500 including your shipping charges

It depends on your luck actually but if your parcel is big then most likely you will be taxed.
melt
post Nov 20 2014, 08:22 PM

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QUOTE(sheridankamal @ Nov 20 2014, 06:16 PM)
thanks melt,

anyhow do you have any idea how much the charge is?

thank you
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i think toys is 10% sales tax if not wrong

10% of the total cost of your item plus shipping
melt
post Nov 20 2014, 08:32 PM

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QUOTE(sheridankamal @ Nov 20 2014, 08:27 PM)
Thanks for your kind info.
Say in future, how can i avoid this from happening.
Seek declaration as gift from the seller or declare the total price less than RM500?
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a lowered performa invoice from your supplier will be helpful but do bare in mind if parcel missing you wont be able to claim for the price you have bought your item, keep your parcel in small and medium size.

also depends on your luck sometime.


melt
post Jun 29 2015, 04:18 PM

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QUOTE(elaineliew88 @ Jun 29 2015, 03:23 PM)
anyone know if nike sport shoe will kena tax?
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subjected to GST if you parcel got stopped
melt
post Jun 29 2015, 04:41 PM

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QUOTE(elaineliew88 @ Jun 29 2015, 04:23 PM)
they randonly picked?? like that mean all things send to msia also will have GST? =(
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I dont know how they picked but item packed in a big package will normally be picked. Sometimes it all about luck. 2 of my parcel didnt get stopped but the last one did. Same item but different time of arranging in.
melt
post Sep 26 2015, 08:31 PM

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QUOTE(arafat @ Aug 13 2015, 12:06 AM)
what if item is held by custom or shipper, pending payment for tax + handling fee and you decided to forfeit the item due to not worth the cost, they will follow up or penalize you?
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They will not penalize you if after certain time limit I believe item will be send back to send if I m not wrong. Not 100% sure on sending back to sender
melt
post Sep 26 2015, 08:32 PM

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double posted

This post has been edited by melt: Sep 26 2015, 08:34 PM
melt
post Mar 23 2017, 04:32 PM

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QUOTE(lOvelynNe @ Mar 23 2017, 04:14 PM)
I bought things from taobao. My supplier use dpe express to ship my parcel to malaysia. When i trace at dpe website it state that my item has arrived at kuala lumpur on 15/3/17 and it was hold by custom due to pending duty & tax payment. May I know how can i settle this problem? Which contact number i need to call? Fyi until today custom did not call me or send slip to inform my parcel kena tax. So how can i get my parcel asap? Please help. Thanks
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according to their website

+86 20 36408572

email or call your supplier if you still have problem
melt
post Jan 18 2018, 09:14 AM

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QUOTE(jason07 @ Jan 18 2018, 08:36 AM)
Hi want to ask...I got bought things which is one football jersey  online b they use dhlecommerce service
Item reach Malaysia on 12 jan 2018.

I called dhl about my item which is reach kl already n they will pass to local courier.

Possible my item still at kastam?

Any advice where should I check as dhl there system show arrived at KL only ?
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ask for tracking numbers. If they passed to local courier it will have new tracking number. Local Courier is poslaju.
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