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> Kastam tahan package from overseas, How to claim

iambunnybun
post Jun 9 2015, 06:26 PM

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May I know what with the custom charged me Handling/Documentation Fee RM48.00 and Special Delivery Charges RM50.00? I wonder the handling/documentation just a few piece of paper will cost me RM48.00 and not include the delivery charge fee.

Another thing is I've paid the total price of my items USD428.40 before discounted is USD540. But the custom taxed me using USD540 instead the total price I've paid. Issit illegal? Please advise.

I have paid for the express shipping before at the same clothes online shopping site. End up they using UPS. But I still have to paid the Malaysia custom duty/tax fee. So geram! That's why this time I'm using standard shipping end up have to kautim this thing myself =="

iambunnybun
post Jun 10 2015, 12:01 AM

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QUOTE(chaingin91 @ Jun 9 2015, 10:52 PM)
Hi. May I know how did you receive the detained letter? did he send it to your business address or postal address?

I'm waiting for my parcel from Australia which has no tracking number. cry.gif I scare if the kastams tahan my parcel, they won't send the letter to inform me.
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Hi, I did receive the detained paper from the Postman. He sent to my home address because that time I was at home.

You should ask the sender for the tracking no. so can check the Australia side whether the package reach in Malaysia or not. If already reach in Malaysia, then you try call to the Pos Malaysia customer service check the tracking no. Usually they will give you the letter if custom really hold your item.

This post has been edited by iambunnybun: Jun 10 2015, 12:05 AM

 

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