May I know what with the custom charged me Handling/Documentation Fee RM48.00 and Special Delivery Charges RM50.00? I wonder the handling/documentation just a few piece of paper will cost me RM48.00 and not include the delivery charge fee.

Another thing is I've paid the total price of my items USD428.40 before discounted is USD540. But the custom taxed me using USD540 instead the total price I've paid. Issit illegal? Please advise.

I have paid for the express shipping before at the same clothes online shopping site. End up they using UPS. But I still have to paid the Malaysia custom duty/tax fee. So geram! That's why this time I'm using standard shipping end up have to kautim this thing myself =="

Hi, is there any possible way that I can find out whether my parcel is held by customs or not? Like calling the customs department at KILA or something? Cause it has already been 6 weeks+ and I have yet to receive a parcel from UK via DHL Global (no tracking).

If it is held by customs usually how long will it take for them to process it and send the letter to me?