Need help...

my item was detained by customs 2 weeks ago, and i was told and got a notice from POS MALAYSIA,

since I'm not live at KL, and i couldn't to go there to collect it myself, and so i have sent/fax back the notice to POS MALAYSIA and chose them as my agent...

but its already been 2-3 weeks, at first i was told 3-4 days to process, then i called them, and they told me after RAYA, then yesterday i called POS MALAYSIA again, and they said my item is still with CUSTOMS there and they havent release my item so the POS MALAYSIA cant doing anything... zzzz

so, i was getting upset, and i asked them to get me to the customs, and the operator gave me a number to the customs person in charge (03 8777 3682) but i called that number N times, never got ppl pick up my call ...

and then, i called back POS MALAYSIA, the operator gave me another number, similar 03 8777 3683... ok, i called the number, a female operatpr answered... and i asked her regards my item... and she said she is not the incharge person, and she said she will tell the person incharge regards my issues...

i asked her, take how long ? she told me don't know, not sure... zzz ==
and she told me to call and ask the person incharge (03 8777 3682)

walao eh.......... i already called the number N times since this morning but never get answered .... so how ?

anyone can help me ? or is there any other number/way to get to talk with the KASTAM person incharge?? =(