Age: 24

Job Title: Global Service Desk Analyst

Job Desciption: Customer Service, Tickets Creation & Escalation, L1 Resolution, and Incident Management

Years spent in company: March 2007 - Present

Company: British American Tobacco Group Service Delivery (Zone 3)

Industry: IT Shared Services

Tenure: 1-year contract subject to renewal (it has been extended by another 3 months)

Employment Level: Junior Executive

Experience before joining: 6 months with IBM Malaysia

Salary: Basic of RM2500 + Shift Allowance of RM600 = RM3100

Working Hours: 8 hours including 1-hour lunch/dinner break for 5 days a week. Depending on my monthly shift schedule, I may have to work on weekends since this is a 24 X 7 operation. However, I do get my offdays in lieu during the weekdays. Even public holidays are not spared, but I do get replacement leaves whenever my working days fall on public holidays.

Benefits: OT claims; meal allowance when I'm working OT and/or when I'm required to forgo my lunch/dinner breaks due to high volume of calls and requests but no OT claims; medical or dental claims up to RM40 a month; 13th month salary; and half month bonus (which I think I have been shortchanged because those permanent staff get from 2 months up to 6 months! Sad case lah )

Age: 25
Job Title: SAP Service Desk Analyst (permanent position)
Years spent in company: 5 months
Company: BASF Asia Pacific Service Center Sdn Bhd (German MNC)
Industry: IT Shared Services Centre providing support to BASF end markets in chemicals, petrochemical, plastics, and oil & gas production and distribution
Experience before joining: 6 months with IBMMY (last drawn RM2,800) and 13 months with BAT GSD (last drawn RM3,300)
Location: Menara Telekom
Salary: RM3,500 basic salary + ad hoc shift allowance of (RM30 per day) + public holiday allowance of (RM60 per day plus one day replacement leave)
Employee Benefits: 16 days annual leave, 3 days study leave, 3 days exam leave, 2 days marriage leave, 3 days compassionate leave, 2 days paternity leave, but only 14 days medical leave , ING Medical Card, insurance coverage for self and immediate family, annual and performance bonus.
Working Hours: 5 shifts from Monday - Friday and public holidays that fall on weekdays

i) 6:30am - 3.30pm (allowance applies)
ii) 7:30am - 4:30pm
iii) 8:30am - 5:30pm
iv) 9:30am - 6:30pm
v) 11:00am - 8:00pm (allowance applies)

This post has been edited by samteng: Sep 13 2008, 05:55 PM