Dec 18 2025, 08:45 PM, updated 2d ago
QUOTE
I purchased a new Honda Civic FE RS on October 16, 2023. For the first six months, everything was fine, except for a few minor rattling noises inside the car. In the seventh month, I noticed the steering became difficult to control (affecting driving and safety). I went to the Honda service center to report the issue and was told the steering rack needed replacing. It took about two months for a replacement to be available (while driving with the problem for two months). About three months after the replacement, the same problem reappeared, so I went to the Honda service center again and requested another steering rack replacement. Again, it took about two months. Each warranty claim process was extremely cumbersome and time-consuming. First, they required me to bring the car to the service center for inspection and to have technicians take photos or videos to prepare a report. Then, the report needed to be sent to Honda Malaysia for approval before ordering and replacing the steering rack. Therefore, I had to visit the service center at least twice to resolve any issues.
Then in October 2024, I received a call-back notice stating that I needed to return to the service center to replace the faulty steering rack. I was told that after the call, the same problem would not recur. However, less than three months after the call, the steering rack started making strange noises again, and I went through the same tedious process of replacement. By November 2025, I had replaced the steering rack eight times, roughly every three months. Each time, I had to drive to the service center to have photos and videos taken before I could claim the replacement. After approval, I had to go back for another replacement, leaving my car at the service center overnight.
Then in November 2025, it started making strange noises again, and I requested a replacement. I waited about three weeks without receiving any updates. After calling Honda Malaysia, I received a call the next day from Honda Malaysia saying that the dealer service center would contact me. Then the dealer from the service center called to inform me that the replacement wouldn't be available until February 2026. This means I have to drive a faulty car until February of next year.
I don't understand why such a large company can be so irresponsible, selling a defective car and then replacing it eight times without solving the problem. The steering rack issue affects driving and safety. I asked Honda Malaysia if they could effectively resolve this issue, and they said maybe in six months, but they weren't sure when they would notify me; they needed notification from Honda headquarters. I asked for a refund, and they said no. I asked for a replacement, and they said no too. Their answer was that they could only keep replacing the faulty steering rack, which would keep recurring.
I don't understand why such a large company can't solve the problem for two whole years. I bought a new car hoping for fewer problems, but buying this Honda Civic has become a nightmare. It needs to be replaced approximately every three months. And every time I need to go to the service center, I have to take a Grab to work. I asked them to lend me a car, but they couldn't even do that simple request. I bought the car for commuting, not to go to the service center every three months. Whenever I call Honda Malaysia to complain, they just shirk responsibility and tell the dealer to follow up. But when I get to the dealer, they say I have to wait for instructions from Honda Malaysia before they can take the next step.
Then in October 2024, I received a call-back notice stating that I needed to return to the service center to replace the faulty steering rack. I was told that after the call, the same problem would not recur. However, less than three months after the call, the steering rack started making strange noises again, and I went through the same tedious process of replacement. By November 2025, I had replaced the steering rack eight times, roughly every three months. Each time, I had to drive to the service center to have photos and videos taken before I could claim the replacement. After approval, I had to go back for another replacement, leaving my car at the service center overnight.
Then in November 2025, it started making strange noises again, and I requested a replacement. I waited about three weeks without receiving any updates. After calling Honda Malaysia, I received a call the next day from Honda Malaysia saying that the dealer service center would contact me. Then the dealer from the service center called to inform me that the replacement wouldn't be available until February 2026. This means I have to drive a faulty car until February of next year.
I don't understand why such a large company can be so irresponsible, selling a defective car and then replacing it eight times without solving the problem. The steering rack issue affects driving and safety. I asked Honda Malaysia if they could effectively resolve this issue, and they said maybe in six months, but they weren't sure when they would notify me; they needed notification from Honda headquarters. I asked for a refund, and they said no. I asked for a replacement, and they said no too. Their answer was that they could only keep replacing the faulty steering rack, which would keep recurring.
I don't understand why such a large company can't solve the problem for two whole years. I bought a new car hoping for fewer problems, but buying this Honda Civic has become a nightmare. It needs to be replaced approximately every three months. And every time I need to go to the service center, I have to take a Grab to work. I asked them to lend me a car, but they couldn't even do that simple request. I bought the car for commuting, not to go to the service center every three months. Whenever I call Honda Malaysia to complain, they just shirk responsibility and tell the dealer to follow up. But when I get to the dealer, they say I have to wait for instructions from Honda Malaysia before they can take the next step.
No wonder fe resale value so bad compared to fc
imagine after warranty ends every 3 months need to fix steering rack 
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