Buying insurance for many years and 6 years has lapsed. My agent never served me even need to claim something. Always said forgot and I need to claim myself through their office.

If this is case, what is the purpose to have agent to earn the commission? When I told the company, they said they can't do anything or interference to the agent. He or she wants to serve you or no, their punya pasal.

from now on, if i wanna add on insurance plan, i will look for self-service only.