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This post has been edited by croydon: Nov 27 2025, 10:16 PM

TnG is a really PITA company since forever

Deswai I use 90% debit card/QR & 10% cash oni if kenot avoid.

Account got mark “flag” and reported by other bank, or through official report via police

When this happen, the CS will not be able to provide any info or response

He can only wait for email or call from TnG, to provide like source of fund ect.

Good luck, I kena with GXBank, account locked for 3 months lol

This post has been edited by cuddlybubblyteddy: Nov 27 2025, 10:22 PM

most probably may be kena abc scam

Or he’s the scammer himself

What was the reason they suspend your account?

Hide someting la

nah fuck tng legit fuckass company..

they suspended my GO+ too for no reason.. Then ask me to submit documents if want my GO+ to unban..

I told them kindly go fuck themselves. Nia meh they think their 3% damn big is it.. Plenty of other HYSA that gives much better rates than them anyway..

i dunno

Probably they doing Enhance due diligence to verify his profile before they do exit relationship and complain to BNM about their suspicion on him. He might have transacted with some verified money launderer telolist or some bad hat for them to suspend his acc. Financial institution do not simply freeze acc if no suspicion or investigation. Not coincidence. This fucker must be having some suspicious activity.

This post has been edited by lordgamer3: Nov 27 2025, 10:30 PM

akaun keldai, bila kena pura pura surprisepikachuface.jpg

Must listen both sides first

Then is it flagged by the police or the bank? And after 3 months, what happens?

TnG is not a bank so they can do whatever they like.

Put all monies into proper banks. Any dispute can raise it with BNM. Banks very scared of BNM.

This post has been edited by acbc: Nov 27 2025, 10:37 PM

these sort of case is easy...same as any bank cases

just escalate or lodge a complain with BNM...they will suddenly call you back in 24 hours

He is probably a counterparty to a bad actor . So if they cant verify he did a transaction with a suspicious counterparty and he is not involved in some illicit activity scheme they by right will restore his access. Alternatively best situation like this is contact BNM directly and ask for assistance. Last resort is legal.

This post has been edited by lordgamer3: Nov 27 2025, 10:40 PM

TnG regulated by BNM true story.

how much in his tng

Only the app is regulated. The entire company is not. TnG is not a bank. They don't have to follow BNM procedures like a bank.

No weird transaction why kena suspension? The cs just don't and anyhow answer is it?

Actually, I did a P2P, sold crypto to someone, and receive the fund. The buyer (which sender) of bank flag / report to GXbank.

GXBank send me an email request for document of that fund, which I have the transfer receipt from buyer.

Of course I didn’t say it’s P2P, just explained it’s part time online survey job payment lol.

After 3 months, the compliance officer from GXbank called me, said they send their response to that bank, but after like 2 months no response from that bank, so GXbank marked it as no issue and remove flagging and unblocked my account which has rm200+ only

However, what happen next was, TnG flag my GXbank (not sure why) which I can’t transfer duitnow to my GXBank but my other bank is ok.

This post has been edited by cuddlybubblyteddy: Nov 27 2025, 10:53 PM

My guess is he is using peribadi account for business transaction.

If never received money from 3rd party shouldn’t encounter this problem?

Depend, if your fund from your bank, your bank flag it to TnG you also kena la

But many hawkers also using non business account to accept payment? Or maybe his amount transacted too big so raise concern.

Ryt bank also … becareful .

Transfer money from own bank account with same name, shouldn’t that be the most proper way and shouldn’t raise any red flag?

Iinm we can’t deposit money into Go+ if the transfer account is not same name.

not if the bank has very strong backerz like helangs from a few states

Although the company is not a bank, the company and the app is still regulated by BNM and SC.

FYI BNM also regulated entities which are not banks.

This post has been edited by COOLPINK: Nov 27 2025, 11:03 PM

inb4 keldai

u know, most of the special aherm aherm groups in TG only uses tng for payment terms, (last time transfer bank acc) maybe this one kena kot

You considered lucky liao because the other bank has no response. Else, your reason should not be validated.

You 100% kena abc scam. Never do any P2P.

I dunno man, sounds like he's hiding something else to me. No way T&G simply ban someone's account for fun.

That one email itself already kinda fast respond according to the timeline 14th, so he is claiming that T&G doesn't know shit/ignoring him for the next 2 weeks?

learn to sambil lewa also.
not good for your bp in this country otherwise

just like my tng go+ shadow banned since 1st day launch without any reason
still fucking dare to keep sending me tons of notifications to activate go+

Cash is king.

Apple Pay over TnG anytime.

Same with Setel. Randomly suspend account without notice and never tell the reason for suspension.

tng is not a bank

hmmm maybe keep reloading with CC and cashing out? lol

sometimes we have to do that to pay back friends/people for lunch

or certain hawker stall still using the tng transfer method.

so maybe tng knows this, give a certain limit before it is flagged

if daily cash out from cc multiple times and big amount, high chance get flagged

but if its like RM22.70 for food and its not a daily cashing out, i think TNG not that stupid to go flag

This post has been edited by mafioso: Nov 28 2025, 12:11 AM

Had a really bad experience with Touch N Go app over account closure. I decided to close my TNG account since I don't feel like want to use it anymore.

I proceed to close the account thru the app. Unable to proceed. I Live Chat with TNG for the first time, the staff ask me to reload some money since I have pending toll transactions. Fine, I reload it.

I've experience this issue before this. After I reload, it will deduct immediately.

But in my case, there is no deductions that happened. I tried waiting for 2 days, still no deductions. I called their customer service, the staff provide a different answer and a wrong solution.

I live chat again with them again for 3 times. 3 of them provides different answers and still not solving my issue.

I end up frustrated and called again for the last time. I demand and scold them to provide a correct and exact solution to my issue. They end up can proceed with my account closure.

This is the first time I've experience such a horrible customer service experience for a big company like Touch n Go. A simple issue, but they are unable to solve it properly.

From this incident, I would never use their app ever again. Nowadays if I use PLUS, NKVE highway, I went to Watsons, Caring Pharmacy to reload my touch n go card. I rather reload in a traditional way rather than reload using their app.

This post has been edited by xpole: Nov 28 2025, 12:40 AM

he got create merchant acc at T&G and use it to cash out shopeepay Spaylater money?

king is cash

thats why only use cc. the safest.

this not good
i rely heavily on tng for budi95.
then many other qr transactions.

ryt also got
gx bank also got

fak not good

TnG is a digital bank and is regulated heavily by BNM.

just use la tng for what it was made for initially... paying tols...

use more than that... you just asking to get fuarked at any point in time...

just keep below rm150 good enough liao..

Exactly. Good for tols and some cheap pasar malam transaction.

Cut the bs.

TnG is NOT a licensed digital bank in Malaysia.

There are now 5 licensed digital banks in Malaysia: AEON, Boost, KAF, GX, Ryt.

TnG sdn bhd and TnG Digital are just E-Money issuer (e-wallet) regulated by BNM.

This post has been edited by nexus2238: Nov 28 2025, 07:32 AM

https://www.bnm.gov.my/regulations/fsp-dire...k-emoney-issuer

TnG is NOT a digital bank, just a non-bank e-money issuer

Use apple/ samsung pay, bank QR for the rest

TNG ewallet is regulated by BNM and Go+ under Securities Commission

yes they do
they're registered and regulated by BNM, all financial products in malaysia has to be registered and regulated by BNM

insurance companies are not banks too but also has to be registered and regulated by BNM, which is why u can complain to BNM about your insurance product

protected under PIDM or not is not equal to it's not regulated by BNM or not

This post has been edited by MR_alien: Nov 28 2025, 07:39 AM

Tng is useless. I have balance in my old card and ask them refund. Gave all docs and weeks passed no update. Ask them again then ask me go to their centre to settle. KNN, worst than pbb.

Now I use Mae for e wallet, tng only for toll. Useless company.

ayam use ok jor

he/she must have some hanky panky to have it flagged.

This guy appeared in financial faiz podcast. Also give lots of financial advice

Actually they still can wrongly flag at system automate part. Refer big pay which was viral few months back and nothing the victim can do about it.

the card itself is the worse but it's a separate entity compared to the app/e-wallet

but yes the old non-NFC card is bad, u literally have to go center to refund/transfer but there's only 2 center in the whole country
the TnG card(NFC or not) is not tourist friendly at all
the only good thing about TnG is the app itself only

Nope. Just an digital payment company like BigPay and Merchantrade.

This post has been edited by acbc: Nov 28 2025, 09:09 AM

my GO+ that day I activate and try to transfer money in and always error. i ask the customer service, they say my account had been activate few years back with no transaction, so they lock it. Funny thing is they lock it and forever cannot activate it back again. my GO+ was banned forever because no transaction

Sounds like they were all acting under BNM rules to curb financial scams. Last time banks and other financial related firms didn’t give a shit what customers did with their accounts, but recently due to scams they started acting more proactive under BNM pressure.

Thief and robbers love king.

OK.. I laughed...

The wallet is regulated so if they suspend his acc means got reason for suspicion.

Din know tng got so many problem

Law of the jungle ala tng

Problem is when u transfer / or make
Payment to anyone (could be Carousell buyer) that Cuci duit or suspek, then u also kenal block by tng as well…

That’s why tons of bank account owner Kenal block…

This post has been edited by swanlover: Nov 28 2025, 11:12 AM

Dei le like that, how the heck are we gonna know wtf is the recipient, we just wanna buy something from him and out of the blue acc suspended indefinitely.

Why need TnG these days?

Toll, parking, meals & more can pay using CC or DC.

Kinda redundant.

Restaurants can accept QR payments from bank apps.

Digital wallet companies can tutup kedai already. Kinda redundant. Banks apps can do the same and more. Safer too.

And ppl call me crazy when I store 1k cash at home and another 1k in my wallet

I use smart tag so still have to rely on tng. If not because of toll, tng can chap lap for all I care.

Can share where?

If higher than tng ewallet I also wana move it there. Just leave a token sum for RFID toll purpose

Same thing with my dad's account also. When contacting them to try & get Go+ back again they said needa wait until they offer which currently not offered to my dad lol.

You are not alone.

Maybe bankin more than 10k then withdraw within 24 hours to another acct. Multiple deposits and payments to 3rd parties. Need to hear full setori also sometimes, mule accounts now banyak.

Travel to China, TnG is very convenient.

TNGO+ ma pren put 20k for earning daily interest, once he saw this news sure he bola kecut owaiiii

in b4 he did not do illegal transactions why scare owai

Also very convenient for CCP Gahmen to straight saman deduct your ewallet (immediately) once u double-park , potong lane or cross lines.

You want madani to have that? Lolx!

Yes, whats wrong with that ? u do the crime, u pay the fine.

tnG exists cause of cronyism

otherwise it is shit.

and because of cronyism, they can do whatever with no penalty or recourse.

so, user beware

This post has been edited by Redhunt: Nov 28 2025, 01:05 PM

it holds ur money, it is carrying out banking. Now even have interest, installment payments (essentially a loan in advance on behalf of you to the seller, of which they can impose interests on) etc etc.

reason why so gomen so relax with TnG is because TnG is crony company .

not because of law and regulations. Malaysia not EU, ok.

This post has been edited by Redhunt: Nov 28 2025, 01:10 PM

TnG forever monopolistic greed. Want everything but unable to deliver good service.

KDI Save 3.9225% (up to 50k)..

Ryt 4% (up to 20k), but ending 30 Nov. They extended this 4% but now need collect "stamps".. Need spend around RM30~50/month to maintain 4%.

Atlas 3.88% (up to 8k) till 31st Dec 2025.. If you need referral can pm me.

Boost Bank 4% (up to 3k) till Nov 2026, first month can unlock for free, 2nd month onward need spend min RM500 to keep it unlocked..
-Boost bank other jars 3.3%

Mine become dormant. No way to reopen go+

SSPN 4+%. Tax deductible some more.