Hi guys.

I'm interested to buy GAC car... test drove it and it was really good.
But there's a lot of bad comments about Tan Chong after sales service and warranty for Nissan.

Any Nissan/GAC/AION owners here...
Mind to share your experience?? Please..

The same goes to Toyota, ppl also critic UMW a lot yet their Toyota still top the chart.

Personally if u really like it, and have confident with them I think just go ahead. But since this is Chinese carmaker you need to be careful they can exit anytime they want like what Chery does before.

In my opinion if want to try Chinese car better stick to Proton, they are glued together with government and national pride in mind, even making losses they would still sell and operate which doesn't seem to be the case in recent days, instead they are getting stronger.

If you like it just go ahead 🙂👍👍🐝

You should be getting better feedback by joining the model's FB group than on LYN

I've seen more GAC on the road in Shenzen instead BYD. (except taxy which by default is BYD M6).

been owning nissan car for 14 years. So far no issue with TC service center. They are efficient and pragmatic. Nothing special but nothing too bad also. Compared to other brands, they are quite lenient when it comes with warranty claims. Unlike some other brands that will void your warranty for very minor things like late 1 day for service, TC is rather easy going. My friend forgot to bring his car for service for 2 years. They still honor the warranty.

https://en.wikipedia.org/wiki/GAC_Group

GAC group actually not bad, if you go do some research they are the one help assembly or CKD cars for Toyota & Honda in China.

Sadly maybe due to infamous Tan Chong reputation & poor marketing/pricing make it very less OTR. Their car design is quite futuristic tho.

I don't know where are the bad reviews on Tan Chong after sales service and Nissan. I was a Nissan owner back in 2008 (Sylphy 2.0), then changed to something else before coming back to Nissan again. My experience with both vehicle and Tan Chong has been pleasant. I had some minor issues with the Sylphy, I think it was bubble on the dashboard and got it replaced under warranty without hassle. I also had wind noise coming from the driver's windscreen, and the service centre took the trouble to fix it until there is no wind noise coming in at higher speeds. The service centre took the effort to resolve all complaints made by me. I find the customer service during that time to be great as they sent a letter to me after the incident apologising on the inconvenience and offered some gifts as a token of appreciation.

Fast forward to 2025 today, I believe things are different now as the company is in financial crisis. I have known about this earlier but still bought the Almera last year in 2024. So far there are no issues with the car but I did lodge a complaint on the noisy tyres with Tan Chong and they arranged for an inspection at the Continental tyre shop, attended by me and a staff from the Tan Chong who is manager level with a specific task of addressing complaints from customers. This includes dismantling all 4 tyres and testing them on some machine at the tyre shop, taking measurements on the thickness of rubber, rotating the tyres and test driving the vehicle. The whole exercise took up to half a day to accomplish. The customer service is still good today, as any complaints they don't brush it away and attended to all of them. I suspect this is partly because the number of vehicles sent to the service centres at Tan Chong are in low volumes and not many unlike Honda or Toyota service centres where it's all packed. Also, despite all the negative outlook outside, the service centre at Sungai Besi branch still provides free nasi lemak, curry puff and other kuehs on every mornings. Also the cost of service is very cheap for the Almera, even cheaper than Proton.

I think it's a gamble should you decide to go ahead with the GAC. Just lately I read about Tan Chong's plan of merging with Perodua, not sure if it will be in effect soon. If I'm in the market for another car, the Nissan Kicks is still the top choice for me as I can't find any competitor which I like other than the Kicks. I am guessing most negative reviews are from people who don't own a Nissan but read the reviews from somewhere else.

This post has been edited by SportyHandling: Nov 25 2025, 04:29 PM

i never had any personal experience with Tan Chong, but nice to see some first hand (not to mention good) experience from owners amidst all the mud thrown on their name.

Well, it's the internet so people are free to post anything although it may not be their own experience, and sometimes it's fake information or made up for fun or with malicious intention so nobody knows. Also, everyone is different and there will be people who will be happy and there will be people who will be unhappy even though they all own the same car or go to the same workshop. My experience which dates back from 2008 with two different Tan Chong workshops has been mostly positive. As I've mentioned, it may sound horrible on the exterior but in reality it's a nice comfy place to be when you visit the service centres, go inside and talk to the service advisors or resolve any issues with the vehicle. Perhaps I'm lucky as I have not encountered any unpleasant experience with Tan Chong.

Well, personally knew few disgruntle owners most early batch Almera & Nissan Sylphy.
Almera 1st model cheap but the parts not long lasting, claim rear wheel bearings, aircon cooling coil keep failing, etc parts failure even during warranty period

Nissan Sylphy early batch model with CVT, got 1 friend 3rd year of ownership only able to claim gearbox from what i heard he already complain since 2nd year and drag almost a year only claim for him and quickly sold off afterwards.

I believe this depends on the SC branch doing the claims, for 1st Almera case complain due to a lot of CKD parts not up to quality during claim the SC technition personally feedback a lot of cost cutting efforts in claims and most of the parts are not original Nissan (yes, some SC only claim using local CKD parts but did not inform owner) thus the return of owners keep complaining of inferior parts fail after just few years or even months.

This should the same Sylphy model which I owned, the 2.0 model. May I ask which branch was it, in Klang valley or other states? My car was 5+ years old before I sold it off without any mechanical issues other than the dashboard and wind noise from the windscreen.

Penang Butterworth branch, but sold off very long time ago, 1st early batch a lot of CVT gearbox issue.

Ok thanks for the response. I assume all the disgruntled Almera owners are mostly from Penang too, but in these cases it's more toward failure of parts which is not related to after-sales service.

I've not encountered any issue which requires the claim of warranty with the Nissan Sylphy, and currently the Almera but I presume the service centres in KLang Valley should be more 'professional' unlike the one up north. I am not aware about the CVT gearbox issue with the Sylphy 2.0. Mine doesn't have issues throughout the 5+ year of ownership until I sold the car off. The CVT gearbox in my old Proton Preve Turbo did have an issue and the service centre replaced it without any fuss, claimed under warranty. Fortunately it failed before the 3-year warranty period otherwise it could be a costly affair.

Well it does effect after-sales service and the brand reputation tho if parts keep failing in short period. That why nowadays if want to buy Nissan cars dont buy budget model, aim for higher range model like Teana. Information i received that Teana is the least problematic (warranty claim) ride from Nissan Malaysia.

It only affects after sales service if the service centres do not have the parts in stock, or they do not honour warranty claims in the event those parts are not wear and tear and claimable. I'm not sure what are those parts which keep failing in the old Almera but if it's abnormal then it just suggests that it is a poor car. After-sales service is another matter.

Don't need to go to the Teana. Even the Sylphy is already good enough, problem free and it's a good quality car. The current Almera is also pretty decent but mine is less than 2 years old so time will tell if it's a reliable car or not. The Almera cant compete with the Sylphy in NVH, comfort and refinement but what it compensates for is in its more modern interior and exterior, and improved handling around the corners.

I use Xgear 8 years no problem. Only their service centre keep closing down, used Banting, close down, used Puchong Jaya, close down. Luckily another puchong still open, good service for me. Of course many things are more expensive. Recently change tire outside, RM250 per pc, sc quote RM385.

Yes, as they want to convert to China car brand seller already. I got friend working at one of the Nissan branch already convert to GAC.

get chery