I don't know where are the bad reviews on Tan Chong after sales service and Nissan. I was a Nissan owner back in 2008 (Sylphy 2.0), then changed to something else before coming back to Nissan again. My experience with both vehicle and Tan Chong has been pleasant. I had some minor issues with the Sylphy, I think it was bubble on the dashboard and got it replaced under warranty without hassle. I also had wind noise coming from the driver's windscreen, and the service centre took the trouble to fix it until there is no wind noise coming in at higher speeds. The service centre took the effort to resolve all complaints made by me. I find the customer service during that time to be great as they sent a letter to me after the incident apologising on the inconvenience and offered some gifts as a token of appreciation.

Fast forward to 2025 today, I believe things are different now as the company is in financial crisis. I have known about this earlier but still bought the Almera last year in 2024. So far there are no issues with the car but I did lodge a complaint on the noisy tyres with Tan Chong and they arranged for an inspection at the Continental tyre shop, attended by me and a staff from the Tan Chong who is manager level with a specific task of addressing complaints from customers. This includes dismantling all 4 tyres and testing them on some machine at the tyre shop, taking measurements on the thickness of rubber, rotating the tyres and test driving the vehicle. The whole exercise took up to half a day to accomplish. The customer service is still good today, as any complaints they don't brush it away and attended to all of them. I suspect this is partly because the number of vehicles sent to the service centres at Tan Chong are in low volumes and not many unlike Honda or Toyota service centres where it's all packed. Also, despite all the negative outlook outside, the service centre at Sungai Besi branch still provides free nasi lemak, curry puff and other kuehs on every mornings. Also the cost of service is very cheap for the Almera, even cheaper than Proton.

I think it's a gamble should you decide to go ahead with the GAC. Just lately I read about Tan Chong's plan of merging with Perodua, not sure if it will be in effect soon. If I'm in the market for another car, the Nissan Kicks is still the top choice for me as I can't find any competitor which I like other than the Kicks. I am guessing most negative reviews are from people who don't own a Nissan but read the reviews from somewhere else.

This post has been edited by SportyHandling: Yesterday, 04:29 PM