Normal OEM or OE replacement shock has no gas fill valve. Refill gas means full rebuild, tear down to replace the oil, rubber seals altogether.
There are shops offering this service, but not worth the effort/cost for most OEM shocks and aftermarket non-adjustable performance shocks like Bilstein B6, B8.
Besides, most OEM shocks are twin tubes. The gas pressure is very low, usually only 2-3 bars. Some even 1 bar same as atmospheric pressure, especially for offroad vehicle.
If you have to ask this question, probably belongs in not worth the effort/cost bucket.
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Good adjustable shocks are designed to serviceable with gas fill valve.
Still a good reputable shock even high pressure filled monotube shock rarely have gas pressure issue from street use for at least good 8-10years, when it is time just send for full rebuild.
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Monotube Shock is the one that have high pressure 10 bars+ or 150psi+, racing use 200-300psi is not uncommon.
At 100-150psi range, the upward force is only about 20kg, so even with monotube, in a good tuning car weight is supported by the spring, not gas pressure.
Shock job is control rate of spring oscillation, speed of compression/rebound. Maximum pitch and body roll are primarily still job of spring.
Gas pressure key job is to prevent foaming or fancy word cavitation.
** let's ignore motion ratio effect of lower control arm length for simplicity.
Unless one is running very soft OEM spring at stock car height eg:. 2k spring rate, 20kg yield 10mm.
10mm is huge for Sport sedan, sport car, tuned car but on SUV or stock B Segment it is unnoticeable for most people.
Then one should also question why pair such a soft spring with a performance shock, the natural frequency will be all out.
Even a light weight Miata runs 4k - 8k spring rate depending on the tuning.
Random example with a common setup eg:. 10k spring rate, 20kg yield only 2mm.
Compare this with compression from full length supported by spring, negligible.
Easy to talk fancy oh my gas shock support car height, practically it only affect one ant length

More likely his/her mechanic did a shabby job, not properly release the bushing preload during installation, messing with the heigh and stiffness.
My personal experience Ohlins DFV (monoshock) is insanely stiff, able to control spring 2-3 times stiffer than OEM and yet surprisingly comfortable.
I couldn't full compress with my body weight at stiffest. Even at softest setting was very difficult to compress, couldn't do it without mounting plate.
At 10 clicks (1 stiffest, 22 softest), I could literally felt the white lines. Currently running 16 clicks, a comfort setup.
Thanks for the sharing dude.
I wonder if u can help me with this.
My car ride is much better now after aligment and balacing. The steering felt bumpy when i drive at above 100km/h. I read that it is the road force factors.