Hi, as per subject, has anyone bought phone from Lazada "Samsung brand store" which is an authorized store on lazada for samsung devices. I bought a phone there during 11.11 sales and initially it showed:

Packed - ordered packed 11 nov around 2pm
Ready to ship - order will be handed over to seller own fleet soon - around 2 pm same day (nov 11)

Then suddenly today it showed Delivered - package delivered 14 Nov 9AM.

I am staying at condo and went to the guardhouse immediately to check if there was any parcel that was delivered past 10 minutes, they said no. Check with management office also dont have anything there, I got no calls etc.

As i understand "Samsung brand store" uses DHL or SkyNet but I didnt even get a tracking number and they said they're only pre-sales team in the lazada chat and will escalate to the back end team.

Anyone bought stuff from them before know is this normal that it will show delivered (maybe it means pass to courier)? I'm confused and hope I didnt get cheated