Nov 21 2025, 09:05 AM
QUOTE(munkeyflo @ Nov 20 2025, 08:42 PM)
https://customerservice.touchngo.com.my/erefund/
There's an expiry date on your IC's TnG. If it's already expired, you can request for refund.
Might be able to request refund even if it's not expired yet and it's inactive? Not sure how to mark it as inactive.
Yes, this is the link provided to me when I contacted Touch N Go customer service several days ago. However, my question is different as I was inquiring if I can renew my TouchN'Go Card which is about to expire in January 2026 which is about 2 months away. The customer service mentioned there is no service to renew the old card which goes against my brother-in-law's information that he renewed his Touch'NGo card at the TouchN'Go service centre at Nu Sentral earlier, free-of-charge. Hence I"m not sure which information is true. If the old car that is going to expire can't be renewed, users have to purchase a new Touch'NGo card. There's an expiry date on your IC's TnG. If it's already expired, you can request for refund.
Might be able to request refund even if it's not expired yet and it's inactive? Not sure how to mark it as inactive.
Has anyone here renewed your expired Touch'NGo card, or it can't be renewed as claimed by the Customer Service and users have to purchase a new card while the old card is thrown away?
Quote
0.0137sec
0.64
6 queries
GZIP Disabled