Nov 21 2025, 10:45 AM
QUOTE(ryder_78 @ Nov 21 2025, 09:05 AM)
Yes, this is the link provided to me when I contacted Touch N Go customer service several days ago. However, my question is different as I was inquiring if I can renew my TouchN'Go Card which is about to expire in January 2026 which is about 2 months away. The customer service mentioned there is no service to renew the old card which goes against my brother-in-law's information that he renewed his Touch'NGo card at the TouchN'Go service centre at Nu Sentral earlier, free-of-charge. Hence I"m not sure which information is true. If the old car that is going to expire can't be renewed, users have to purchase a new Touch'NGo card.
Has anyone here renewed your expired Touch'NGo card, or it can't be renewed as claimed by the Customer Service and users have to purchase a new card while the old card is thrown away?
AFAIK, you cannot renew your TnG card. You can extend validity of the TnG card in your IC for another 3 years after the initial 10 years if I'm not mistaken. Has anyone here renewed your expired Touch'NGo card, or it can't be renewed as claimed by the Customer Service and users have to purchase a new card while the old card is thrown away?
This extension may have been done automatically when you top up at LRT stations. At least that was what happened with mine. The girl at the counter didn't inform me anything, I just noticed that the expiry date on my receipt has been extended for another 3 years after one of the top ups. If it has already been extended once, you have to change your IC to be able to use TnG on it again after expiry. Personally, I just bought a new TnG charm tag for future use and easier top ups with NFC.
Yes, old cards that have expired will have to be replaced with new ones.
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