Hi k, paid deposit for a very good deal tv a few months ago at one of the major retailers but found out it had gone out of stock and discontinued when I called to get delivery of order recently. I feel that the salesman should have reserved or contacted me when it's going out of stock. It is very upsetting and only want this tv or similarly good model and don't prefer a refund. Also I don't think this model can be found elsewhere at such price anymore.

Salesman and his manager mentioned they will try to find this model at other dealers but looks like chances are low especially price at other dealers might be higher and their marketing department won't approve it. So I proposed to offer me similar model a newer version but this seems unlikely.

What are my options and does this warrant a tribunal case?

No need waste time.
just get back your deposit and move on.

They didnt cheat you and willing to refund so what for this Trinunal nonsense? Just find other retailer la.

Refund deposit and look elsewhere lah...

What U expect from tribunal? Give you back 10x of the amount? Take back the money and life goes on

Get ur refund and move on la. Treat it as god helping u. The TV might be display unit.

U kept pushing like this they probably just cincai source some refurbish unit and throw it at u.

Update us if you can get a refund

Ive met nasty retailer with weird policy that once deposit in cannot cash out must buy stuff

Ask for deposit refund, go elsewhere to buy

in such cases then tribunal would be the answer.

True


They agreed to refund, luckily they have refund policy. I managed to find another retailer which sells this model.

I think he wants the shop to search for the TV model for him by hook or by crook, though not sure if tribunal would handle such cases or not.

Following your logic, if you buy something in Shopee / Laz and went out of stock and the store refund you, we are entitled to KPNDKK and police report and force them to not refund and fulfill.

Kinda entitled don’t you think? Like others said if they don’t want to refund you is diff matter…

if no refund only go relevant authorities, this one seller also offer refund just take it and count as a blessing you didn’t lose any money.

some more want to ask for similar model and newer version for the same price 🤦🏻‍♂️

it sucks to be in your shoes
the retailer also worry the buyer burn deposit and then they're stuck with an obsolete model

listening to other replies here, I would move on, and get something different
and treat this as a blessing in disguise

I can understand your frustration. I don’t know why so many people just ask you to take the deposit refund and move on.
It is not fair for you to just take the deposit refund without any compensation.
1. If you are the one who wanted to pull out of the deal, will you get back the deposit? If you can’t get back the deposit, then it’s fair that they compensate you with something when they want to pull out of the deal.
2. Consider this scenario. After you paid the deposit and other sellers have increased their price. Now they refund you your deposit. But you are not be able to find other seller with same price. You had to pay more to buy from other seller.
3. The disappointment you have to face and the delays it caused you.

Having said that, I don’t know if tribunal will help you.
I don’t know if it’s worth the hassle to go to tribunal or take any legal action.
I don’t know if the law is on your side.

I wonder if there is anyone who gave comments here have actually tried going to tribunal.
I personally will just take the deposit because I don’t want the hassle and take it as bad luck. But if you are okay with the hassle, I would say go and give it a try.

This post has been edited by abm: Oct 8 2025, 11:15 AM

Be careful as they might sell u a demo unit later. Take back the deposit and find another seller.

if you dun mind sharing....
what model n make is this TV that's so popular until no stock

buy from reputable store ah?

My friend put depo on a tv last year, this month he moving in new place, the model OOS, so they upgraded him to newer model FOC

Lucky him been upgraded to new model, may i know what brand?

Samseng

Samsung, noted 😁