Hi k, paid deposit for a very good deal tv a few months ago at one of the major retailers but found out it had gone out of stock and discontinued when I called to get delivery of order recently. I feel that the salesman should have reserved or contacted me when it's going out of stock. It is very upsetting and only want this tv or similarly good model and don't prefer a refund. Also I don't think this model can be found elsewhere at such price anymore.

Salesman and his manager mentioned they will try to find this model at other dealers but looks like chances are low especially price at other dealers might be higher and their marketing department won't approve it. So I proposed to offer me similar model a newer version but this seems unlikely.

What are my options and does this warrant a tribunal case?

True


They agreed to refund, luckily they have refund policy. I managed to find another retailer which sells this model.