Hi, with the increasing number of community sharing their success in getting SWU packages where they are able to obtain a higher speed with a lower price, I am foreseeing there's another wave of price inconsistency arguments between subscriber and provider with emerge.


This will trigger a massive number of subscribers to attempt to raise termination request hoping to obtain the counter offer. Imagine if the provider is not able to entertain or fulfil all the requests ?
There goes the unwanted escalation here and there until the provider decided to comply the request.



So when government announce the next round of MSAP pricing cut, there disparity will be even more significant.


If the providers out there can come out with counter offers, why not reward existing loyal customers with no termination request attempts with a more significant speed upgrade ?

unifi dont give a fuck about loyal customer.....im alredy 20 years with unifi but still need to do the termination method to get new SWU package... for them if u want...then stay...if not can go with other telco... this ia because unifi monopolies the infrastructure....maxis celcom and other telcos are using unifi infra

I can assure you the majority of consumers are not aware of the latest promotion so the ISP would just keep quiet.

The situation is even worst in commercial sector. So many companies are still on ancient plan that's 10x or 20x the price of current plans.

It's pretty much the same case in every country BTW.

Unifi don’t share out much of the better deals to retain customer , only when necessary…

They keep things to their chest…

It’s neck to neck now, Celcom and Astro at rm80-90/500Mpbs, unifi can counter back with their deals

This post has been edited by swanlover: Sep 29 2025, 03:30 PM

tm dont care la about their customer,

just last week during launch time my kolik got called from unifi marketing, he agreed to renew contract 500mbps with 3 month waiver, same price coming from 300mbps rm129.

he shared the called to us koliks with happy face, he got good deals from unifi etc... and i knew about SWU rm99 500mbps and 1 year free hotstar but i ddint tell him about it. dont want make him sad la.

Some RM 89 for 500 Mbps

this

its not only fiber BB, same goes for your mobile plans too
just like insurance, always do a bi-annually review of your contract when its expired

This post has been edited by pysh: Sep 29 2025, 07:50 PM

The first thing I will do if I got elected and become the minister. All this will stop. There will be a unified portal containing all the existing and past promotional package made by service providers. Which means for all promotions / counter offers made to any subscriber, that need to be declared.

I will also make a directive such that subscriber must do necessary adjustment when necessary . (Example of scenario as below)

For UniFi 500 Mbps packages, if there are more than the first 25th percentile of people are getting SWU at price of RM 90 pm, and next 50th percentile at RM 109 to 139, then the price should automatically be adjusted to RM 109 for those that are paying more than RM 109.

For all the packages the price difference for the minimum and maximum cannot be more than 10%. (Only covers the internet option excluding value added services)

just checked

Singtel Fibre cheapest SGD39.90 is 3Gbps Enhanced including WIFI 7

Unifi Home 2Gbps Rm319 including WIFI 7

A lot of things are due to politics involves government income.
You forgot what really happen to one of our previous Minister of Communications.
Basically if you did too good of a job, shareholder is not happy. Check out who is TM's majority shareholder.

To me the most effective method is allow multiple last-mile provider. The advertisement and competition will take care of things.

BUT this is also the reason why they do not want multiple telco to build out 5G network. The government want to be in a position to do price-fixing. For U, they quickly announced all fiber will be provided by TM, same goes for DNB.

Same story with submarine cable landing station. You need cable kuat to even build one. Look at who owns all the cable landing station in Malaysia.

Like blacktubi said, this kind of thing is not exclusive to Malaysia.
In China the big 3 state-owned telcos control 95% of the user base. They practice a lot of gatekeeping.
Chaebol controlled telcos in South Korea did the same.
NTT in Japan.
TATA in India.
NBN in Australia.
Sprint, Lumen, ATT in US.

Check out ViewQuest SG. You get 10gbps for that price.

I actually quite like the Australia NBN / SG Netlink Trust concept

But, I don't trust our Government to get it right

Netlink Trust gives you dark fiber in the last mile.
TM don't do that. NBN don't do that.

NBN is butchered when they changed government and decided multi-technology mix is a great idea.
On top of that, the incumbent scammed the government into buying their expired copper network.
Then for many years retail provider need to pay for absurd CVC charges, which was removed recently but came with a "price hike".

Price hike in quote because... Depending on how you see it.
Other than that, the network is very solid.

Its started when Gobind pressure ISP to lower their price in 2018....as consumer I didn't against it.....but this creates the instability in the packages....last time its very easy to choose....now its all over the place...the package can flip flop in matter of months..!

Without Gobin forcing ISP to lower price, maybe we still paying crazy price today. Remember 30mbps Unifi back then costs Rm139.

If without Gobind we are still stuck with 30 Mbps which is RM 199. The normal packages that most people can afford is only 10 to 50 Mbps.


That's why elected government must have guts to give directive

when is next round of MSAP cut?

NBN is not similar to TM or Corporate entity control. it is control stake by the Federal govt-MOF and Minister of Communication ; while telstra was the hardware / provider all are the worker to do the physical work.

yes, NBN is more solid than Malaysia TM with very strategic end to end.

This post has been edited by Syie9^_^: Sep 30 2025, 02:15 PM

My friend in Australia doesn’t even have fibre. Has to use NBN HFC, fibre to the node then coaxial to house. Slower upload speed and more expensive compared to fibre plan. He got quoted 30k AUD just to deploy fibre to his house, not including monthly plan yet. A building in Australia can have fibre, but the other buildings beside might not have fibre.

I would say TM HSBB is much better.

This post has been edited by ChenKaiWen: Sep 30 2025, 03:24 PM

On surface yes but then it's not so clear cut.
Eg: DNB is like NBN but then majority shareholder are private telco.
NBN remains neutral, more like Netlink Trust.

For TM, the whole HSBB is funded by taxpayer, exactly like how SingTel built out the fiber infrastructure in Singapore.

But then SingTel transfer all of them to NetLink Trust while TM continue to make money out of everyone.

Then TM majority shareholder is government coffer.

So I don't know how do you want to rank them. You can say DNB is under MoF, but the stakeholders are not. You can say TM is private entity, but the stakeholders are not.

Telstra is the one who scammed NBN into taking over their expired copper network, after Malcolm Turnbull says he can help save money by using multi-technology mix.

It didn't take long to realize not only it didn't work, the maintenance and repair cost to keep the copper is exorbitant.

NBN then went on cost overrun and then finally decided to ditch the copper and lay fiber.

Hardware are Nokia. Staff are NBN own hire. Telstra is officially the scammer. Maybe even Malcolm Turnbull's best mate.

NBN start later than our HSBB, have a lot more land mass to cover, but they already went from GPON to 25G-PON.

TM still want to continue milking everyone with their outdated infrastructure.

LOL. One of the many victim due to Malcolm Turnbull and his mates.
Move house to places with highly ranked school. Sure got FTTP.

But not neutral. Like now; all backbone is TM infrastructure and how about DC infra? are they independent to take who their backbone are?

That is like HSBB donate money to TM to build all the Fibre BUT get trolled for poor end to end connectivity speed; while other asean country south and north moving at 2025 speed; Malaysia moving at 2010 speed.

As for 5G maybe it could complimentary the last mile?

NBN started later than HSBB but yet they are lightyear ahead of Msia? do inform why is Malaysia speed is not catching up? beside GPON issue...

Maybe TM learn from scammer Telstra. After all; Any communication A to Z suppose be owned by State/Govt like NetLink trust. same goes as the DNB project. And which now; a mess?

Yes; the issue with Politics overwrites necessary development with telco.

This post has been edited by Syie9^_^: Sep 30 2025, 04:01 PM

From network engineering point of view, it is easy for Malaysia to get high speed like in Singapore.
Basically telco already covered the country with fiber. It is just across the causeway and you have access to rest of the world via all the submarine cables.
TM already has connection to Singapore. In fact a big part of TM traffic is via Singapore.

I feels it comes down to GLC mindset.
They already monopolize the market. Regardless of what services you use, TM take a cut, whether it is dark fiber, wavelength, HSBB, data center, submarine cable, etc. All the mobile telco are backed by TM's fiber. Every government agency is their customer.

Honestly, if you are TM management, you don't have to work and money still come to you. They are flag telco, they already have the brand recognition and everything. With that, they become complacent.

The goal then become: Do nothing. Just maintain the status quo.
Okay, I am not saying TM employee is not working. I am targeting TM management specifically.
Shareholder want it that way too. Why upgrade when you are still making record profit?

This is so ingrained into their culture that HR handbook explicitly spelled it out. Look for the screenshot I posted in Unifi thread.

So the only way to introduce competition is allow anyone to build last-mile network. There's no way the government can ask for the fiber infrastructure back already. Sudah Hak Milik TM. Not Kerajaan anymore.

After that, the new last-mile provider has a problem. We lack carrier hotel. How on earth the last mile provider want to aggregate traffic is a problem down the road. Is telco willing to meet you at the road side like what NBN is doing? If yes then no problem.

Then all the telco here are used to L3 services because TM literally force it on them. Is telco willing to accommodate by doing the extra work?

In NBN case, telco just need to send an XML file and the service will be up. No technician visit is needed. You bring your own router. Many telco has been asking for this but TM refused to do it after so many years. if any last mile provider can offer this, I feel like telco will love em.

NBN and Equinix Fabric are using the same programmability interface of Nokia gear. I know Cisco and Juniper can do this as well.
China hardware... Another question mark.

Bitch me too, tf, i also get swu only after i got other offer and mention if i dont get swu im going to terminate my plan and get other telco cheaper offer.

if it was within a trust like NBN co or Netlink Trust; all party have shareholder say.

TM with all its infrastructure rely on ZTE and Huawei. Why?

Its huge national security risk

If it's like NBN or NetLink Trust then they have the say because it's totally separate organization.
DNB however, is different because telco are also shareholders.

Company like Equinix and NBN only buy the best stuff. Here we buy the cheapest stuff.

From engineering perspective having single vendor do have advantage. All the DevOps can use native YANG model. You only need to test it on one OS. Plus you don't need to care if what you want to do is supported by different vendor.

From management perspective, it would be nicer to have 4 vendors wine and dine you instead of just one.

If you look at TM, they continue buying lower and lower tier stuff.
They started buying Huawei, then ZTE, then FiberHome.
I don't know who they will buy from next.

One good thing that come out of this is TM cannot use any proprietary OMCI. So technically you can buy your own PON stick, plug it in, and it's highly likely to work. Not that I recommend this.

when shit breakdown like KLIA network; someone going to get severe injected grilling

This post has been edited by Syie9^_^: Sep 30 2025, 06:19 PM

Trust me.. Telco grade stuff all NEBS certified. Won't die so easily one.
That KLIA switch 24x7 for 25 years yo.

The difference of China brand and American brand comes down to capabilities.
China gear still lose when it comes to raw power. 4 Tbps per slot is kind of top end for China brand.
But American brand almost everyone has 28.8 Tbps per slot already in the field. Not lab, not trial.

For DWDM, Ciena has 1.2 Tbps per wavelength right now traversing 3000km. If not mistaken TNB Allo just upgraded theirs with the 800Gbps per wavelength model.
TM is still on 400Gbps even for new project, Nokia gear.

ZTE claimed they had a successful field trial of 1.2 Tbps wavelength as well but did not disclose the distance. Nobody beats Ciena when it comes to wavelength. I don't think ZTE has the tech to do it anytime soon.

Then the software. China gear cannot compete la. If you see the feature list they are about the same. Wait till you actually use them.
American gear all support secure boot after Snowden Leak. China gear still don't.

yeah; national security risk.

Haha very true. 139 back then is consider good offer for 30mbps internet only. My first Unifi Lite 10mbps is rm129.

I believe telco such as Maxis and Time already build their last mile network. The bigger question is, are these telcos willing to invest massively to expand their network into rural area to compete with TM HSBB?

still abit cheaper that mine, my first unifi (not streamyx) is 5mbps called VIP5 (Video, Internet, Phone) that time (2015?), RM149, then the next 30mbps called unifi advanced RM199 (2017?), both with hypp tv ruby pack

still abit cheaper that mine, my first unifi (not streamyx) is 5mbps called VIP5 (Video, Internet, Phone) that time (2015?), RM149, then the next 30mbps called unifi advanced RM199 (2017?), both with hypp tv ruby pack

Maybe? TIME is now covering Terengganu and Kedah as well.
CelcomDigi might be also expanding as well, I got a closer look, and it appears Digi and Maxis are running side by side in my area. 2-3y later, Maxis/Digi still hasn’t deployed any poles tho.

Mine was 129 10mbps

I suspect many are still cautious. A big factor is TM is working very hard to keep people in contract.
When a new last mile player come in, contract user cannot switch.
But if they don't come in, existing user have no reason not to renew contract for better pricing. Because there's no alternative player.

This creates a chicken and egg problem. The only way to solve this is to come out with a regulation to control how telco tie subscriber to contract.

It's an anti-competitive method for existing player to gatekeep new comer.

By not having contract, user are more willing to try new player knowing they can switch again if service is bad.

It also incentives existing player to buck up. Better fix the evening congestion before your user base disappear.

see, even 10 years ago, TM pricing still non standard until now, TM got 101 price for he customer

That's why lo, we need leadership at above that have guts to step in and intervene. I am very sad but have to say our Fahmi has no guts compared to Gobind.

- Override existing anti-competition contract policy and termination TNC to make switching provider easy

It seems a lot of people are facing inconveniences when attempting to terminate their services until things got escalated at the highest level. Big mock at TM point, TM HQ, Social media posts and until go straight to Prime Minister

This post has been edited by leezhijiang: Oct 1 2025, 09:27 AM

I have to straight forward with tmpoint, i said walao why i dont get swu until i have to come here? My plan was 136.75 after tax for 10years only increase speed from 10 to 100 to 300 nothing else.

No, it was Rm 189.75 for 30Mbps. This was the month subscription fee that I paid when I first subscribed to Unifi in 2017.
When Gobin became minister in 2018, he forced ISP to lower their monthly subscription fee. But TM refused to lower.
What TM did was to give free upgrade from 30Mbps to 300Mbps.
Then TM gave another free upgrade again, from 300Mbps to 500Mbps.
Finally, TM gave free upgrade from 500Mbps to 800Mbps in November 2024.
Now, I am still paying 189.75 for 800Mbps.

If you look at TM's subscription plan, there is no 800Mbps plan for Rm 189.75.
This is the price that I paid since 2017.

If you are out of contract, and do not need 800mbps, downgrade to SWU 500mbps at Rm90 to save half the cost.
Go to the main Unifi topic to find out about SWU plan.