weird. i called tmnet streamyx technical assistants today and they came with professionalism and brought a device to check for my house broadband frequency and CMRR in dB.

they even fixed the error at distribution point near my house.

given out ppl are bashing here instead of discussing it from a technical viewpoint, i suggest mods move this thread to kopitiam.

everything must have a reason to it. sometimes your house RJ11 socket dont have enuff voltage to drive the broadband signal to your computer. that happens to my house coz we have 5 phones connected to different ports. all are connected to a splitter to separate the adsl from phone line.

i'm not saying i'm lucky, but people here should ask from technical perspective rather than pure bashing.

ok, i agree they have very bad customer relationship, i myself (who already troubleshoot everything) are required to follow those steps provided by their tech support eventhough i've explained my part well with my own diagnose. happen that their technicians are better knowing than me, provided they have the tools for that purpose. they work very fast and very detail, i even learnt sumthing from them. and yet after one to another, they got calls like every other minutes from different customers.

so, i guess such a big company would have some difficulties in the number of technical experties which i deem it's very professional for them to work all out just for the satisfaction of their customers.

i'm not backing up streamyx, but they are wage-earners like us too. and the problem doesnt necessarily come from them, sumtimes electrical problem may affect the connection stream.

2 cents.