I'm helping my father submit his insurance claim for critical illness after he suffered from stroke last Dec'24. For the claim, a medical report from doctor (Attending Physician Statement) is needed. I was told by the hospital (Private hospital in Penang) that the report can only be completed in 2-3 months time, as this doctor who attended my dad is a busy doctor.

I wondering if anyone have experience with critical illness insurance claim and how long does yours take? Is it the norm for doctor to take such a long time to prepare a report?

Under promise over delivered. Customer service 101.

Not go to the hospital counter there to pay for the report?

The doctor have to issue report busy or not.