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 Being recorded at customer place, Is it legal.

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TSbengang15
post Aug 27 2025, 07:59 PM, updated 3 months ago

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Imagine your customer ask you to go to their place on a service dispute. When you are there they start recording you with their camera and being to question and harass you.

Question

1. Is it legal?

2. What would you do?

I am thinking if that happens to be I will also take up my camera and record myself stating my name, time, date , location and say " I am being recorded against will and I do not give consent to being recorded".


Does that work. What does the law say?
desmond2020
post Aug 27 2025, 08:17 PM

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Gemini say

Two-party consent for phone calls: Malaysia follows a two-party consent rule for telephone calls, meaning all participants in a conversation must give permission before it can be recorded. If you are recording a conversation you are part of, you should explicitly state your intent to record at the beginning of the call.
Personal Data Protection Act (PDPA) 2010: This law requires organizations to obtain consent before collecting and processing personal data for commercial transactions. An unauthorized recording could violate the PDPA if the recorded conversation contains personal data.
Penal Code: Section 509 of the Penal Code makes it a criminal offense to intrude upon a person's privacy in a way that insults their modesty. The scope of this is limited, but a surreptitious recording could be prosecuted under this section depending on the content and context.
pysh
post Aug 27 2025, 08:19 PM

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sorry no comment and leave je..

TSbengang15
post Aug 27 2025, 08:20 PM

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QUOTE(pysh @ Aug 27 2025, 08:19 PM)
sorry no comment and leave je..
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Yeah. Will educate my staff to do that. Need to check my company code of conduct.
mini orchard
post Aug 27 2025, 08:34 PM

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QUOTE(bengang15 @ Aug 27 2025, 07:59 PM)
Imagine your customer ask you to go to their place on a service dispute. When you are there they start recording you with their camera and being to question and harass you.

Question

1. Is it legal?

2. What would you do?

I am thinking if that happens to be I will also take up my camera and record myself stating my name, time, date , location and say " I am being recorded against will and I do not give consent to being recorded".
Does that work. What does the law say?
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1. Mcmc say is illegal but then most recording are for evidence purpose and whether it is admissable in court will depend on the judge and the relevant to the case.

2. If you know you are being recorded, you can state your objection in camera, stop further conversation or discussion and walk off.
TSbengang15
post Aug 27 2025, 08:38 PM

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QUOTE(mini orchard @ Aug 27 2025, 08:34 PM)
1. Mcmc say is illegal but then most recording are for evidence purpose and whether it is admissable in court will depend on the judge and the relevant to the case.

2. If you know you are being recorded, you can state your objection in camera, stop further conversation or discussion and walk off.
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will do point no 2. cannot be incriminating myself for what ever i say..

thanks
Atrocious
post Aug 27 2025, 09:58 PM

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This post has been edited by Atrocious: Aug 27 2025, 09:58 PM
pgsiemkia
post Aug 27 2025, 10:44 PM

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QUOTE(desmond2020 @ Aug 27 2025, 08:17 PM)
Gemini say

Two-party consent for phone calls: Malaysia follows a two-party consent rule for telephone calls, meaning all participants in a conversation must give permission before it can be recorded. If you are recording a conversation you are part of, you should explicitly state your intent to record at the beginning of the call.
Personal Data Protection Act (PDPA) 2010: This law requires organizations to obtain consent before collecting and processing personal data for commercial transactions. An unauthorized recording could violate the PDPA if the recorded conversation contains personal data.
Penal Code: Section 509 of the Penal Code makes it a criminal offense to intrude upon a person's privacy in a way that insults their modesty. The scope of this is limited, but a surreptitious recording could be prosecuted under this section depending on the content and context.
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Same thoughts too but I wud like to add that video recording is inadmissible in court if not done without the consent of the person recorded. Loyars will argue intention of the recording and why it was done and any evidence tht the same event happened before that warranted a recording, hence usually the guilty person will confess due to recording not becos judge accepted the recording.



Lormeeman
post Aug 27 2025, 11:10 PM

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Why you didn't pee on them to show dominance

 

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