Hi all,

I already suffer for this case almost 2 months, almost every day around 2pm to 4pm, there is always very high ping and packet lost. When doing conference call, there is very high delay in voice. When playing online game like dota2, ping will be spike to 200+ms and packet lost is 80%. Sometime it will disconnect to WAN as well with my router log show as follow:
Jul  9 16:37:13 pppd[22975]: Modem hangup
Jul  9 16:37:13 pppd[22975]: Connection terminated.
Jul  9 16:37:13 pppd[22975]: Failed to disconnect PPPoE socket: 114 Operation already in progress

I complaint many times to Maxis many times, below are the thing they done:
1. reset port.
2. clean up and reset connection from their side.
3. ask TM come change my modem.

But it dint help at all.

Then I try to change my house router and the LAN cable between Modem and Router as well but does not help.
Maxis keep claim their side no problem and unable to identify the root cause why only happen on 2pm to 4pm.

Thinking port to Unifi, not sure will this help. All sifus, any suggestion you guys have?

Thanks

Maxis and TM people come check fiber reading last 2 weeks, both party claim reading is good.