There are more than 200 pages of work instructions provided by HQ, but they are old and not very detailed.


So during on-the-job training, we have to take many photos and write down the steps ourselves to understand the process better.

Some senior staff created more than 50 WhatsApp contacts in their phones.

Each contact is named after a process step.


They send the related photos to each contact so that it's easier to find and refer to later.