https://forum.lowyat.net/index.php?showtopic=5525620&hl=
I think ts refel old case
Consumer protection for delivery of incorrect item
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 Jun 11 2025, 11:19 AM
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#1
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All Stars
12,039 posts Joined: Oct 2017  
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Jun 11 2025, 02:47 PM
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#2
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12,039 posts Joined: Oct 2017
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Got one time i buy cheap item, with other item value less that RM5, seller send wrong item i chat and inform to seller, he say can do exchange but i reply say no need la, so cheap item need return refund waste of time
I say just becareful next time no pick wrong item This post has been edited by PJng: Jun 11 2025, 02:50 PM |
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Jun 11 2025, 05:33 PM
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#3
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QUOTE(Zot @ Jun 11 2025, 05:18 PM) Once I ordered an iron and there was ironing board FOC. Somehow I received 2 ironing board instead. why seller need wait other cust return? seller no other stock?Contact seller and the investigation showed that they mistakenly sent 2 iron to another customer buying same iron. So, I just need to go to nearby JnT for free return of one of the ironing board. After several days I called seller when I should expect my iron. The seller told me that they have yet to receive the iron from another customer. Seems like the customer location is quite rural thus take longer to return. This means even if it was the seller problem, it became my accountability to bear the inconvenience. The shop can just send me another one from the shop and just need re-stock the one returned by the other customer. Poor customer service relationship   |
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