Customs is ready

Customs DG said the refund issue was top driven not a system issue.

Too much was recognised as revenue and not set aside. Once it went into govt coffers its a bitch to take it out so they roll with the next month collection to refund previous month, slowly snowballing the problem

If govt set aside a correct amount as revenue and earmark enough for refunds, customs can cater for it

Our customs like LHDN is not stupid. Sure some parts need monitoring (cough cough port entry) but back end office ppl are sharp and if you talk to them they also willing to give you a win win solution for sticky issues