Not worth it to let pos do clearance for you.
Charge big sum to do things you can clear less than 20 min at kastam. fkin nutjob if you ask me.

I specifically prefer national courier when shipping ddu because it will be handled by pos, and you have option to do self clearance unlike other courier.

I’ve done dozens of self-clearance (PMIH KLIA), and I’ve never been there for more than 30 minutes.
If you go in the afternoon, it’s almost always empty, no queue at all.

You just wait at the POS counter while they retrieve your item from the warehouse, open the package in front of the customs officer, and try to reason with them (like saying this or that item falls under a cheaper HS code). There’ll be a bit of back and forth between customs and the POS counter next to it; and that’s it.


you should try at least once next time, just to learn the general border procedures.
It goes a long way making your future oversea purchase smoother as you know what's exactly happening behind the tracking progres.