I’ve been a loyal Lazada user for over 11 years, and this is the first time I’ve encountered something like this.

I recently purchased a washing machine on Lazada from a seller offering free shipping. Although the seller had no product reviews, I decided to proceed cautiously. I contacted both Lazada and the seller to verify the product’s authenticity. The seller assured me that the washing machine was original, sealed, and covered by a 1-year local manufacturer warranty, so I placed the order.

However, just a few hours later, my order was suddenly cancelled. I received an email stating it was due to “incorrect pricing.” Shortly after, I received a WhatsApp message from someone claiming to be from Lazada, asking me to make a payment to a Lazada bank account so they could deliver the washing machine the next day. I refused.

Before I rejected the message, they sent me my personal information via WhatsApp — including my full name, address, and phone number, as well as my boyfriend’s full name, address, and phone number — to confirm if the billing and shipping details were correct.

Now, I’m genuinely concerned that our personal information may have been leaked to scammers. Could this pose a risk? Should I make a police report?