Although the seller had no product reviews, I decided to proceed cautiously

I’ve been a loyal Lazada user for over 11 years, and this is the first time I’ve encountered something like this.

I recently purchased a washing machine on Lazada from a seller offering free shipping. Although the seller had no product reviews, I decided to proceed cautiously. I contacted both Lazada and the seller to verify the product’s authenticity. The seller assured me that the washing machine was original, sealed, and covered by a 1-year local manufacturer warranty, so I placed the order.

However, just a few hours later, my order was suddenly cancelled. I received an email stating it was due to “incorrect pricing.” Shortly after, I received a WhatsApp message from someone claiming to be from Lazada, asking me to make a payment to a Lazada bank account so they could deliver the washing machine the next day. I refused.

Before I rejected the message, they sent me my personal information via WhatsApp — including my full name, address, and phone number, as well as my boyfriend’s full name, address, and phone number — to confirm if the billing and shipping details were correct.

Now, I’m genuinely concerned that our personal information may have been leaked to scammers. Could this pose a risk? Should I make a police report?

Lazada oredi say don't make any transactions out of Lazada app.

If salah pricing, usually seller will just message you n ask you to cancel order, won't ask to make payment outside of app.

I didn’t make any transactions out of lazada, the seller got my information and contacted me on whatsapp, my concern now is my personal information all got leaked

How they get ur hp number? Shopee will never show customer hp number to seller, only courier know it

How they get ur hp number? Shopee will never show customer hp number to seller, only courier know it

memang they will get info otherwise how to ship

so lazada will provide the info eventhough wrong pricing or whatever situation

cancel the order if still can, otherwise wait till the period over and lazada will cancel also if not sending out. proceed the refund claim.

From my order 😭😭😭 both shipping and billing address

They ald cancel my order and i got my refund. But i never expect something like this will happen on lazada

I’ve been a loyal Lazada user for over 11 years, and this is the first time I’ve encountered something like this.

I recently purchased a washing machine on Lazada from a seller offering free shipping. Although the seller had no product reviews, I decided to proceed cautiously. I contacted both Lazada and the seller to verify the product’s authenticity. The seller assured me that the washing machine was original, sealed, and covered by a 1-year local manufacturer warranty, so I placed the order.

However, just a few hours later, my order was suddenly cancelled. I received an email stating it was due to “incorrect pricing.” Shortly after, I received a WhatsApp message from someone claiming to be from Lazada, asking me to make a payment to a Lazada bank account so they could deliver the washing machine the next day. I refused.

Before I rejected the message, they sent me my personal information via WhatsApp — including my full name, address, and phone number, as well as my boyfriend’s full name, address, and phone number — to confirm if the billing and shipping details were correct.

Now, I’m genuinely concerned that our personal information may have been leaked to scammers. Could this pose a risk? Should I make a police report?

I’ve been a loyal Lazada user for over 11 years, and this is the first time I’ve encountered something like this.

I recently purchased a washing machine on Lazada from a seller offering free shipping. Although the seller had no product reviews, I decided to proceed cautiously. I contacted both Lazada and the seller to verify the product’s authenticity. The seller assured me that the washing machine was original, sealed, and covered by a 1-year local manufacturer warranty, so I placed the order.

However, just a few hours later, my order was suddenly cancelled. I received an email stating it was due to “incorrect pricing.” Shortly after, I received a WhatsApp message from someone claiming to be from Lazada, asking me to make a payment to a Lazada bank account so they could deliver the washing machine the next day. I refused.

Before I rejected the message, they sent me my personal information via WhatsApp — including my full name, address, and phone number, as well as my boyfriend’s full name, address, and phone number — to confirm if the billing and shipping details were correct.

Now, I’m genuinely concerned that our personal information may have been leaked to scammers. Could this pose a risk? Should I make a police report?