I don't know why Unifi like to change or fix something that end up making the user facing problem in using their website and app.

Previously, when I login my unifi account, they asked me to key in my Email and they will sent the OTP to my EMAIL.

Now they changed it and they send the OTP to my contact number. I've seen the last 4 digit contact number is correct but I haven't received the OTP number

Calling Customer service is like going to a war. Keep transfer my call here and there in order to solve my issue.

Not just that, their website is unreliable. There are times when I performed payment on their website, suddenly payment failed.

Nowadays I paid my bill using JomPay. They can't even make their own website reliable for their customers. So frustrated.

If my area has few other choices for home Internet, I will gladly to terminate Unifi. They never provide me any good experience since Streamyx.

This post has been edited by xpole: May 14 2025, 03:56 PM