is there any way to call TM100 and get support from Level 2 HBC directly?

logged a ticket with dl speed dropping below 1Mbps, ul speed still 200Mbps, then technician came verified not issue with client-side devices, escalate to Level 2 and then case closed???

now I tried reboot modem/ router and totally not getting ip from pppoe. online chat agent ask me do the same steps all over again.

initially suspect fiber problem, field technician tested the fiber have abnormal reading. after he re-seat the cable then signal reading normalized. but after we tested with new router & modem but still 7-800Kbps dl speed.

the thing is the installation was working fine for quite a long time, at least a year. issue happened after the connection went down then came back in around 5min.

submitted 14 Aug, waiting for phone call

submitted last Friday till today didn't receive any call knn

Submitted termination request on 14th Aug, received call on 27th Aug, today upgraded to SWU5.0

TM technician came and show fiber reading was high (33db), proceed to change Huawei HG8240 ONT to Fiberhome HGHG6142A. Was supposed to get the Wifi6/7 router but technician say since changed the modem so cannot get the router already.



This post has been edited by ntw: Aug 29 2025, 01:43 PM

go to hotstar.com, login using mobile number, receive OTP and done