Sep 6 2025, 10:16 AM
QUOTE(Mr Leo @ Sep 5 2025, 06:52 PM)
I update my case here ya. TM suspended my account and recovered it on same day after I online chatting with them, I logged a MCMC report. TM replied at MCMC report basically "official reply" like terminate before contract finish will have penalty those bla bla bla. The second termination request I made via online portal during 20th Aug and it was before they suspend my account. Today 05/09 5.05pm they call me and offer SWU 5.0 500Mbps RM90 and I take that offer. No need 1hrs, my plan already change in the system. So conclusion is termination method still work just the risk your account might "temporary" suspended by them. 
I was also met with such a rude answer when I did the same. My contract is over at end Oct and she just said if you wish to terminate She'll go ahead and penalty me for the remaining contract. "Call me back when your contract is over or else". I think TM is getting too many termination request until they got heated up.
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