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 Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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katowwe
post Jun 11 2025, 08:28 AM

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request termination on Friday until today Wednesday still no one call me to offer SWU, normally how many days will call us ah?
katowwe
post Jun 16 2025, 10:27 AM

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QUOTE(alexwsk @ Jun 15 2025, 08:59 PM)
how long before TM calls you after the online submission?
I submitted on 6/6 and no call yet even though received a SMS on 12/6 saying they will call
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same with me bro, I submitted on 6/6 and received sms on 11/6, but until today 16 still receive a call from them
katowwe
post Jun 17 2025, 06:32 PM

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Request terminate unifi on 6/6, until today 17/6 nobody call me.......terus pergi TM point lebih cepat dapat SWU?
katowwe
post Jun 18 2025, 02:23 PM

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Hahahaha, i went to TM point Bukit Mertajam ask for SWU 5.0, agent said no such package boleh offer. My contract sudah tamat then waste my time to TM point.

This post has been edited by katowwe: Jun 18 2025, 03:03 PM
katowwe
post Jun 18 2025, 03:06 PM

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QUOTE(tng55 @ Jun 18 2025, 02:37 PM)
why agent said no such package boleh offer. TM Point TM Bukit Martajam outlet hidden Offer secret
you must tell i got called ASTRO OFFERING 500MBPS RM90 Then staff will give offer you UNIFI 500Mbps RM90 100% confirmed
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She said my current plan 500M RM129 is cheapest, no new SWU can be offer. Hahahaha, i will try port out
katowwe
post Jun 18 2025, 03:08 PM

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QUOTE(fruitie @ Jun 18 2025, 02:50 PM)
Wow, such confidence. One user messaged me telling me TM wants to see the transfer ID now.
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wow, they want see the transer ID ah, so serious
katowwe
post Jun 19 2025, 03:53 PM

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QUOTE(speeder_man @ Jun 19 2025, 03:38 PM)
Yes, termination method still working atm. In FB group still got users receiving call for SWU counter offer after submit termination online. Most importantly, use the Astro fiber keyword when they call. By call they don't need to see transfer ID. Just atm it will take longer time to queue for call. And sometime TM deploy sales agent to call first with standard package, followed by retention dept (with SWU) if the agents failed to convince.
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I have submitted 3 times termination request via website but nobody call me, haiz. Some people got call early some people like me never get a call from them
katowwe
post Jun 20 2025, 01:57 PM

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QUOTE(clon12 @ Jun 20 2025, 12:38 PM)
Just submitted termination request today... let's see how long it takes for them to call to counter offer. Currently 500mbps RM129/mth without contract
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I submitted request on 6, 14 and 17, received 3 times sms said will call me. But until now nobody call, hahahaha
katowwe
post Jun 20 2025, 02:51 PM

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QUOTE(YoungMan @ Jun 20 2025, 02:24 PM)
One is free, one is paid. Of course cannot beat the paid legid one.
If you can, find time to do at Tmpoint. Better grab the plan before they stop accepting registration.
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I tried, i went to TMpoint two days ago, they declind me to offer SWU package, the lady said no such SWU 500m RM90 available now. So I straight register Astro package just now and waiting the call.
katowwe
post Jun 20 2025, 04:02 PM

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QUOTE(Cheapodude @ Jun 20 2025, 03:34 PM)
After reading the comments here, yesterday I submitted my Unifi Termination request via Unifi Portal. Current package is Unifi Home 800Mbps - Pro Upgrade with Ultimate Pack with a total bill of RM242.75 per month.

Today, TM Unifi call me and after determine the reason I wanted to terminate my Unifi (Astro Fibre), they straightly offer me the SWU 500Mbps + Disney Hotstar (1 years free) for RM90 per month. They even add that after 2 years, the price will remain the same. I gladly accepted it smile.gif
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Glad to hear that, only two days they call you and give you offer. i m jealous you now
katowwe
post Jun 24 2025, 02:37 PM

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Register Astro Fibre last week because TM point doesn't offer me SWU 5.0, my unifi contract is end. I got the transer ID from Astro, agent said TM will call me within 2 days but after 2 days TM doesn't call me yet.
I straight go to TM point ask them, TM agent said you does not need visit TM point, we can't do anything for you at TM point and you need wait 10 days to wait HQ call.
Welldone....
katowwe
post Jun 24 2025, 04:24 PM

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QUOTE(fruitie @ Jun 24 2025, 02:49 PM)
They will call you because they need your confirmation to terminate. Just wait for the call. smile.gif
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yes, so for who got their transfer ID from other service provider, you no need go to TM point waste your time. Sit and wait call
katowwe
post Jun 24 2025, 05:03 PM

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QUOTE(fruitie @ Jun 24 2025, 04:30 PM)
Some TM Points want to see the transfer ID pulak. Really inconsistent practice.
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yaya, that is one of the reason why I go Tm point. I start hate this Unifi company style
katowwe
post Jun 24 2025, 06:57 PM

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QUOTE(idoloveyou @ Jun 24 2025, 06:06 PM)
termination team,

comment your accumulate waiting days

me first, 9 working days and still counting,  received sms
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11 working days from 6/6, received sms only
katowwe
post Jun 26 2025, 10:17 AM

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6/6 submitted termination requests, yesterday 25/6 received call and offer SWU 5.0 with Disney 1 year.
Today check app and see the plan name has change to new one.
katowwe
post Jun 26 2025, 11:08 AM

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QUOTE(MGM @ Jun 26 2025, 10:27 AM)
Took 19 days, so long. IS it faster if done at TMPOINT?
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if you search my previous post, you will know how TM point reject me. LOL
katowwe
post Jun 26 2025, 11:10 AM

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QUOTE(shinjite @ Jun 26 2025, 10:35 AM)
Were you still on contract when you did the termination?
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6/6 was still under contract, 16/6 contract was ended.
katowwe
post Jun 26 2025, 04:28 PM

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QUOTE(Johnslow @ Jun 26 2025, 12:53 PM)
You sign up for astro fibre? Is it any good?

Internet + tv?

My house also must have tv package.  Stuck with plans wif unifitv
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I sign up astro fibre because TM point don't want to offer me SWU, I wait so many days and nobody call me. My unifi bill RM13x monthly, if go to astro fibre+TV only RM14x monthly. Until yesterday the Unifi call me and offer SWU to me, so I will stay with unifi now. Sign up Astro is for backup plan.
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